Data Operations Customer Support Specialist provides technical support for enterprise data services in a highly regulated environment, diagnosing and resolving issues related to data access, quality, and availability. This role manages customer tickets end-to-end, coordinates with data engineering and platform teams on complex incidents, and communicates service disruptions and maintenance activities to stakeholders. The specialist also develops and maintains knowledge base content, user documentation, and training materials to improve data usability and self-service adoption. This position monitors data service health, analyzes support metrics and customer feedback, and drives continuous improvement through proactive monitoring and participation in change management processes. On-site role located in Arlington County, Virginia, United States.

Key Responsibilities: - Troubleshoot data access, ETL pipelines, and data quality issues across databases, data lakes, and analytics platforms. - Manage incidents and tickets using ITSM tools, including prioritization, SLA adherence, and escalation coordination. - Perform root cause analysis of complex data issues by correlating logs, queries, and system metrics to isolate faults. - Develop and maintain knowledge base content, user guides, and service procedures for recurring data problems. - Monitor and alert on data services using observability tools, interpreting performance metrics and detecting anomalies. - Apply data governance and security practices, including access controls, auditing, and handling sensitive data in a regulat

Data Operations Customer Support Specialist provides technical support for enterprise data services in a highly regulated environment, diagnosing and resolving issues related to data access, quality, and availability. This role manages customer tickets end-to-end, coordinates with data engineering and platform teams on complex incidents, and communicates service disruptions and maintenance activities to stakeholders. The specialist also develops and maintains knowledge base content, user documentation, and training materials to improve data usability and self-service adoption. This position monitors data service health, analyzes support metrics and customer feedback, and drives continuous improvement through proactive monitoring and participation in change management processes. On-site role located in Arlington County, Virginia, United States.

Key Responsibilities: - Troubleshoot data access, ETL pipelines, and data quality issues across databases, data lakes, and analytics platforms. - Manage incidents and tickets using ITSM tools, including prioritization, SLA adherence, and escalation coordination. - Perform root cause analysis of complex data issues by correlating logs, queries, and system metrics to isolate faults. - Develop and maintain knowledge base content, user guides, and service procedures for recurring data problems. - Monitor and alert on data services using observability tools, interpreting performance metrics and detecting anomalies. - Apply data governance and security practices, including access controls, auditing, and handling sensitive data in a regulat