Mercier Consultancy Group is seeking a Danish-speaking Fitbit Customer Support Specialist for an on-site role in Athens, Greece. The successful candidate will be the primary point of contact for Danish-speaking Fitbit users, helping them maximize their wearable fitness technology, health tracking features, and wellness tools via phone, email, and live chat. Responsibilities include assisting customers with setting up, syncing, and troubleshooting Fitbit devices and the Fitbit app on iOS and Android; explaining features such as heart rate monitoring, sleep tracking, step counting, and activity goal management; logging all interactions in the CRM; escalating complex issues to internal teams and ensuring timely follow-up; and maintaining up-to-date knowledge of Fitbit product updates and trends to provide accurate guidance. The role requires native or fluent Danish language skills, strong problem-solving abilities, and a patient, customer-first mindset. You will work in a structured on-site team environment in Athens, Greece. A genuine passion for fitness and wearable technology is desirable. Previous experience in customer support or technical helpdesk is advantageous; full training will be provided. We offer a competitive salary, fully paid training, comprehensive health insurance, relocation support, a monthly performance bonus, and a one-time signing bonus of €1,500 for new hires, along with career development opportunities. To apply, please submit your application through our online portal.

Mercier Consultancy Group is seeking a Danish-speaking Fitbit Customer Support Specialist for an on-site role in Athens, Greece. The successful candidate will be the primary point of contact for Danish-speaking Fitbit users, helping them maximize their wearable fitness technology, health tracking features, and wellness tools via phone, email, and live chat. Responsibilities include assisting customers with setting up, syncing, and troubleshooting Fitbit devices and the Fitbit app on iOS and Android; explaining features such as heart rate monitoring, sleep tracking, step counting, and activity goal management; logging all interactions in the CRM; escalating complex issues to internal teams and ensuring timely follow-up; and maintaining up-to-date knowledge of Fitbit product updates and trends to provide accurate guidance. The role requires native or fluent Danish language skills, strong problem-solving abilities, and a patient, customer-first mindset. You will work in a structured on-site team environment in Athens, Greece. A genuine passion for fitness and wearable technology is desirable. Previous experience in customer support or technical helpdesk is advantageous; full training will be provided. We offer a competitive salary, fully paid training, comprehensive health insurance, relocation support, a monthly performance bonus, and a one-time signing bonus of €1,500 for new hires, along with career development opportunities. To apply, please submit your application through our online portal.