Mercier Consultancy Group is one of Europe’s leading multilingual recruitment and business process outsourcing firms, connecting Danish-speaking professionals with world-class career opportunities across the continent. We are currently seeking a motivated Danish-speaking Fitbit Customer Support Specialist to join our on-site team in Lisbon, Portugal. In this role you will be the primary point of contact for Danish-speaking Fitbit users, helping them maximize the value of their wearable devices and related apps.

Key Responsibilities: - Deliver outstanding customer support to Danish-speaking Fitbit users via phone, email, and live chat, resolving queries related to device functionality, health and wellness features, and app usage. - Assist customers with setup, syncing, and troubleshooting of Fitbit devices and the Fitbit app across iOS and Android. - Provide clear, empathetic guidance on features such as heart rate monitoring, sleep tracking, steps, and activity goals. - Log all customer interactions and resolutions in the CRM, and escalate complex issues to the appropriate teams with timely follow-up. - Stay updated on Fitbit product updates and wellness trends to provide accurate information. - Meet or exceed KPIs including customer satisfaction, response times, and resolution rates. - Native or fluent Danish language skills (spoken and written) are essential. An EU passport is mandatory for this position. - A genuine passion for fitness, wearable technology, or health-focused consumer products is highly desirable. - Prior experience in customer support or technical help

Mercier Consultancy Group is one of Europe’s leading multilingual recruitment and business process outsourcing firms, connecting Danish-speaking professionals with world-class career opportunities across the continent. We are currently seeking a motivated Danish-speaking Fitbit Customer Support Specialist to join our on-site team in Lisbon, Portugal. In this role you will be the primary point of contact for Danish-speaking Fitbit users, helping them maximize the value of their wearable devices and related apps.

Key Responsibilities: - Deliver outstanding customer support to Danish-speaking Fitbit users via phone, email, and live chat, resolving queries related to device functionality, health and wellness features, and app usage. - Assist customers with setup, syncing, and troubleshooting of Fitbit devices and the Fitbit app across iOS and Android. - Provide clear, empathetic guidance on features such as heart rate monitoring, sleep tracking, steps, and activity goals. - Log all customer interactions and resolutions in the CRM, and escalate complex issues to the appropriate teams with timely follow-up. - Stay updated on Fitbit product updates and wellness trends to provide accurate information. - Meet or exceed KPIs including customer satisfaction, response times, and resolution rates. - Native or fluent Danish language skills (spoken and written) are essential. An EU passport is mandatory for this position. - A genuine passion for fitness, wearable technology, or health-focused consumer products is highly desirable. - Prior experience in customer support or technical help