Mercier Consultancy Group is seeking a Danish-speaking Fitbit Customer Support Specialist to join our on-site team in Copenhagen, Denmark. In this role, you will be the primary point of contact for Danish-speaking Fitbit users, assisting with device setup, syncing, and troubleshooting across iOS and Android, and providing guidance on health and wellness features. You will resolve inquiries via phone, email, and live chat, document interactions in the CRM, escalate complex issues as needed, and stay up-to-date with Fitbit product updates. You will be expected to meet KPIs such as customer satisfaction, response time, and resolution rate. Fluency in Danish (spoken and written) is essential, and an EU passport is mandatory. A passion for fitness and wearable technology is highly desirable. Prior customer support or technical helpdesk experience is advantageous, but comprehensive training is provided. You will work in a structured, on-site team in Copenhagen. Benefits include competitive salary, fully paid training, comprehensive health insurance, a monthly performance bonus, a signing bonus of €1,500, and career development opportunities.

Mercier Consultancy Group is seeking a Danish-speaking Fitbit Customer Support Specialist to join our on-site team in Copenhagen, Denmark. In this role, you will be the primary point of contact for Danish-speaking Fitbit users, assisting with device setup, syncing, and troubleshooting across iOS and Android, and providing guidance on health and wellness features. You will resolve inquiries via phone, email, and live chat, document interactions in the CRM, escalate complex issues as needed, and stay up-to-date with Fitbit product updates. You will be expected to meet KPIs such as customer satisfaction, response time, and resolution rate. Fluency in Danish (spoken and written) is essential, and an EU passport is mandatory. A passion for fitness and wearable technology is highly desirable. Prior customer support or technical helpdesk experience is advantageous, but comprehensive training is provided. You will work in a structured, on-site team in Copenhagen. Benefits include competitive salary, fully paid training, comprehensive health insurance, a monthly performance bonus, a signing bonus of €1,500, and career development opportunities.