Paradigm is a fast-growing technology company transforming home care through innovative software solutions. We are seeking a Customer Support Team Lead to oversee daily operations of the Customer Support team, manage performance, streamline processes, and develop Standard Operating Procedures to optimize workflows. The role collaborates with Account Management, Billing, and Operations to deliver a seamless client experience and drive continuous improvement. This position reports to the Senior Manager of Customer Support. Based in North Miami, Florida, United States (hybrid work arrangement), the ideal candidate will have at least 3 years of experience in customer support or a related field, including revenue cycle management, and a track record of creating and managing SOPs. Requirements include strong leadership, coaching, familiarity with HubSpot and chatbot management, excellent problem-solving and communication skills, and the ability to multitask in a high-volume environment. We offer medical/dental/vision benefits, a 401k plan, paid time off, and professional development support. Compensation ranges from $55,000 to $65,000 per year, depending on experience.

Paradigm is a fast-growing technology company transforming home care through innovative software solutions. We are seeking a Customer Support Team Lead to oversee daily operations of the Customer Support team, manage performance, streamline processes, and develop Standard Operating Procedures to optimize workflows. The role collaborates with Account Management, Billing, and Operations to deliver a seamless client experience and drive continuous improvement. This position reports to the Senior Manager of Customer Support. Based in North Miami, Florida, United States (hybrid work arrangement), the ideal candidate will have at least 3 years of experience in customer support or a related field, including revenue cycle management, and a track record of creating and managing SOPs. Requirements include strong leadership, coaching, familiarity with HubSpot and chatbot management, excellent problem-solving and communication skills, and the ability to multitask in a high-volume environment. We offer medical/dental/vision benefits, a 401k plan, paid time off, and professional development support. Compensation ranges from $55,000 to $65,000 per year, depending on experience.