Aurora is building a 24/7 Customer Support organization to support the Aurora Driver as we scale driverless trucking. We are seeking a Customer Support Team Lead to guide a shift of Customer Support Representatives who serve as the first point of contact for fleet and carrier customers, law enforcement and first responders, members of the public, and partners such as truck stops and service technicians. In this role you will keep your shift running smoothly, coach the team to deliver fast and caring resolutions, and act as the escalation point for contacts that require an experienced hand. You will also handle a portion of inbound contacts across phone, chat, and email. The role is high-trust and safety-critical, and the standards you model will shape how the team supports customers. The Customer Support team is a new, evolving function operating around the clock. You will report to the Support Manager and collaborate with partner teams such as the Command Center and Engineering to keep contacts moving. As the organization grows and well-understood contacts move to automated handling, the work your team handles will grow more complex, and your role in developing their skills will grow with it. A successful candidate brings genuine care for customers and teammates, strong support expertise, and a calm, steady presence under pressure.

In this role you will: - Lead a shift of Customer Support Representatives, ensure queue coverage, prioritize contacts, and meet service level targets - Make real-time adjustments to breaks, channel assignments, and coverage as volume shifts, an

Aurora is building a 24/7 Customer Support organization to support the Aurora Driver as we scale driverless trucking. We are seeking a Customer Support Team Lead to guide a shift of Customer Support Representatives who serve as the first point of contact for fleet and carrier customers, law enforcement and first responders, members of the public, and partners such as truck stops and service technicians. In this role you will keep your shift running smoothly, coach the team to deliver fast and caring resolutions, and act as the escalation point for contacts that require an experienced hand. You will also handle a portion of inbound contacts across phone, chat, and email. The role is high-trust and safety-critical, and the standards you model will shape how the team supports customers. The Customer Support team is a new, evolving function operating around the clock. You will report to the Support Manager and collaborate with partner teams such as the Command Center and Engineering to keep contacts moving. As the organization grows and well-understood contacts move to automated handling, the work your team handles will grow more complex, and your role in developing their skills will grow with it. A successful candidate brings genuine care for customers and teammates, strong support expertise, and a calm, steady presence under pressure.

In this role you will: - Lead a shift of Customer Support Representatives, ensure queue coverage, prioritize contacts, and meet service level targets - Make real-time adjustments to breaks, channel assignments, and coverage as volume shifts, an