IntelliPro is seeking a bilingual Customer Support Specialist (Mandarin) to support merchant onboarding on-site in San Francisco, United States. Responsibilities include delivering professional customer support and solutions to merchant customers, managing work orders with high efficiency and accuracy via online chat, email, or hotline, and serving as the primary point of contact during merchant onboarding. The ideal candidate will have a continuous learning mindset, be able to handle complex business problems and customer complaints, identify and summarize obstacles in the customer experience, and provide actionable advice and solutions to optimize the international service platform using service case data. The role requires a Bachelor's degree or higher and strong English and Mandarin communication skills; 1-2 years' experience in a support center is preferred, with familiarity in call center operations. Experience in financial services (bank or payments) or internet industry is a plus; Salesforce experience is preferred. The candidate should be able to adjust and optimize field operation strategies based on data analysis, demonstrate a strong sense of responsibility, logical thinking, independence, teamwork, and the ability to work under pressure; good resource management is also desired. About IntelliPro: Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions with a presence across the USA, China, Canada, Singapore, the Philippines, the UK, India, the Netherlands, and Germany. IntelliPro is an Equal Opportunity Employer committed to

IntelliPro is seeking a bilingual Customer Support Specialist (Mandarin) to support merchant onboarding on-site in San Francisco, United States. Responsibilities include delivering professional customer support and solutions to merchant customers, managing work orders with high efficiency and accuracy via online chat, email, or hotline, and serving as the primary point of contact during merchant onboarding. The ideal candidate will have a continuous learning mindset, be able to handle complex business problems and customer complaints, identify and summarize obstacles in the customer experience, and provide actionable advice and solutions to optimize the international service platform using service case data. The role requires a Bachelor's degree or higher and strong English and Mandarin communication skills; 1-2 years' experience in a support center is preferred, with familiarity in call center operations. Experience in financial services (bank or payments) or internet industry is a plus; Salesforce experience is preferred. The candidate should be able to adjust and optimize field operation strategies based on data analysis, demonstrate a strong sense of responsibility, logical thinking, independence, teamwork, and the ability to work under pressure; good resource management is also desired. About IntelliPro: Founded in 2009, IntelliPro stands as a global leader in talent acquisition and HR solutions with a presence across the USA, China, Canada, Singapore, the Philippines, the UK, India, the Netherlands, and Germany. IntelliPro is an Equal Opportunity Employer committed to