Customer Support Specialist - LollyLaw (Remote, United States)

We are seeking a Customer Support Specialist for LollyLaw, a partner company, to deliver exceptional support to legal professionals using our innovative technology. This remote-first role offers the opportunity to become a trusted advisor by providing outstanding support, guidance, and training throughout the customer journey. You will work in a collaborative environment focused on proactive problem-solving, continuous learning, and strong communication.

Responsibilities - Provide outstanding customer support via chat, email, and phone with timely resolution of inquiries and technical issues. - Troubleshoot software challenges and guide customers toward effective solutions that support their business goals. - Lead onboarding sessions for new customers through training calls, follow-ups, and ongoing adoption support. - Develop deep knowledge of platform features to offer accurate guidance and best practices. - Create, maintain, and improve help center documentation and customer education materials. - Build strong customer relationships to promote satisfaction, engagement, and retention. - Collaborate with internal teams to relay customer feedback and opportunities for product improvement. - Contribute to additional customer success initiatives as needed.

Requirements - 1–2 years of experience in customer support, customer success, or related client-facing role. - Experience supporting SaaS products preferred. - Strong troubleshooting and proactive problem-solving abilities. - Excellent verbal

Customer Support Specialist - LollyLaw (Remote, United States)

We are seeking a Customer Support Specialist for LollyLaw, a partner company, to deliver exceptional support to legal professionals using our innovative technology. This remote-first role offers the opportunity to become a trusted advisor by providing outstanding support, guidance, and training throughout the customer journey. You will work in a collaborative environment focused on proactive problem-solving, continuous learning, and strong communication.

Responsibilities - Provide outstanding customer support via chat, email, and phone with timely resolution of inquiries and technical issues. - Troubleshoot software challenges and guide customers toward effective solutions that support their business goals. - Lead onboarding sessions for new customers through training calls, follow-ups, and ongoing adoption support. - Develop deep knowledge of platform features to offer accurate guidance and best practices. - Create, maintain, and improve help center documentation and customer education materials. - Build strong customer relationships to promote satisfaction, engagement, and retention. - Collaborate with internal teams to relay customer feedback and opportunities for product improvement. - Contribute to additional customer success initiatives as needed.

Requirements - 1–2 years of experience in customer support, customer success, or related client-facing role. - Experience supporting SaaS products preferred. - Strong troubleshooting and proactive problem-solving abilities. - Excellent verbal