Role: Customer Support Specialist (Hybrid) based in Nieuwegein, Netherlands. You will be the first point of contact for questions about exams and certifications offered by Stichting Groene Erkenningen (SGE). You will interact daily with candidates, trainers, and employers by phone, email, and chat, help with inquiries, and ensure requests and changes are processed accurately.

Responsibilities include: exams and registrations; certifications; exam results; certificates and digital documents; administrative changes and questions; entering registrations and changes in systems; logging contact moments carefully; ensuring correct administrative handling; contributing to process improvements and the team's development. You will join a new service that is still evolving; we seek someone who shows initiative, enjoys teamwork, and is energized by improving workflows.

What we offer: salary between €3,120 and €4,246 gross per month, depending on your education and relevant work experience; 8% vacation allowance, travel reimbursement, and home-working allowance; additional vacation days, pension, training budget; flexible working hours and the freedom to largely work from home; laptop and setup provided; support for training aligned with your professional growth; support for mental and financial wellbeing, with coaching and personal financial advice; fun team activities and opportunities to get to know each other and celebrate successes; Great Place To Work for years.

Who you are: You can start on August 1, 2026. You have at least HBO-level education and thinking/work experien

Role: Customer Support Specialist (Hybrid) based in Nieuwegein, Netherlands. You will be the first point of contact for questions about exams and certifications offered by Stichting Groene Erkenningen (SGE). You will interact daily with candidates, trainers, and employers by phone, email, and chat, help with inquiries, and ensure requests and changes are processed accurately.

Responsibilities include: exams and registrations; certifications; exam results; certificates and digital documents; administrative changes and questions; entering registrations and changes in systems; logging contact moments carefully; ensuring correct administrative handling; contributing to process improvements and the team's development. You will join a new service that is still evolving; we seek someone who shows initiative, enjoys teamwork, and is energized by improving workflows.

What we offer: salary between €3,120 and €4,246 gross per month, depending on your education and relevant work experience; 8% vacation allowance, travel reimbursement, and home-working allowance; additional vacation days, pension, training budget; flexible working hours and the freedom to largely work from home; laptop and setup provided; support for training aligned with your professional growth; support for mental and financial wellbeing, with coaching and personal financial advice; fun team activities and opportunities to get to know each other and celebrate successes; Great Place To Work for years.

Who you are: You can start on August 1, 2026. You have at least HBO-level education and thinking/work experien