Eurofins Environment Testing in Carrollton, Texas is seeking a Customer Support Manager to lead the customer service operations for the Radon and Mold business. The in-house call center handles direct-to-consumer product lines and supports B2B sales, with a team of three to five employees. Responsibilities include overseeing daily operations, scheduling, ensuring high-quality support for high-value clients, resolving escalated issues, conducting performance reviews, developing staff, and ensuring SOP compliance. The role works Monday–Friday, 8:00 AM–5:00 PM onsite in Carrollton, TX. Qualifications include an Associate's or Bachelor's degree (preferred), a minimum of two years of laboratory experience, at least one year of supervisory/lead experience, and strong English communication skills. Authorization to work in the United States is required. Compensation ranges from USD 60,000 to USD 90,000 per year, DOE. Eurofins offers comprehensive benefits including medical, life and disability insurance, 401(k) with company match, paid holidays, PTO, and dental and vision coverage. Eurofins is an Equal Opportunity Employer.

Eurofins Environment Testing in Carrollton, Texas is seeking a Customer Support Manager to lead the customer service operations for the Radon and Mold business. The in-house call center handles direct-to-consumer product lines and supports B2B sales, with a team of three to five employees. Responsibilities include overseeing daily operations, scheduling, ensuring high-quality support for high-value clients, resolving escalated issues, conducting performance reviews, developing staff, and ensuring SOP compliance. The role works Monday–Friday, 8:00 AM–5:00 PM onsite in Carrollton, TX. Qualifications include an Associate's or Bachelor's degree (preferred), a minimum of two years of laboratory experience, at least one year of supervisory/lead experience, and strong English communication skills. Authorization to work in the United States is required. Compensation ranges from USD 60,000 to USD 90,000 per year, DOE. Eurofins offers comprehensive benefits including medical, life and disability insurance, 401(k) with company match, paid holidays, PTO, and dental and vision coverage. Eurofins is an Equal Opportunity Employer.