Berkheimer Tax Innovations is seeking a Customer Support Clerk to join our Bangor, PA office. This is an excellent opportunity for someone looking to build a career in customer service, administration, or tax support, with paid training and hands-on support.

What you'll do: As a Customer Support Clerk, you will serve as a point of contact for taxpayers and clients. Responsibilities include in-person assistance by answering questions, assisting with account-related concerns, and helping ensure accounts remain accurate and in good standing. You will provide phone support by answering incoming calls, responding to questions, and providing assistance related to tax accounts, payments, and general inquiries. You will process tax forms accurately and post payments to the appropriate accounts. You will assist with reviewing, reconciling, and updating accounts based on information received from taxpayers, employers, clients, and other sources.

Details + work environment: Start date: ASAP. Full-time schedule: Monday - Friday, 8:00 am - 4:30 pm. Location: On-site in our Bangor, PA office. Initial training: Approximately 6 months in-office. Flexibility: After initial training, the role transitions to hybrid (office/home); however, additional in-office training rotations will be required (6-8 weeks at a time).

Pay + benefits: Pay rate: $14.00 - $15.00/hour + monthly incentive opportunities. Medical, dental, vision, and life insurance. Paid holidays, vacation, sick, and personal time. Wellness program including physical, emotional, and financial wellness. 401(k) with profit sharing.

Berkheimer Tax Innovations is seeking a Customer Support Clerk to join our Bangor, PA office. This is an excellent opportunity for someone looking to build a career in customer service, administration, or tax support, with paid training and hands-on support.

What you'll do: As a Customer Support Clerk, you will serve as a point of contact for taxpayers and clients. Responsibilities include in-person assistance by answering questions, assisting with account-related concerns, and helping ensure accounts remain accurate and in good standing. You will provide phone support by answering incoming calls, responding to questions, and providing assistance related to tax accounts, payments, and general inquiries. You will process tax forms accurately and post payments to the appropriate accounts. You will assist with reviewing, reconciling, and updating accounts based on information received from taxpayers, employers, clients, and other sources.

Details + work environment: Start date: ASAP. Full-time schedule: Monday - Friday, 8:00 am - 4:30 pm. Location: On-site in our Bangor, PA office. Initial training: Approximately 6 months in-office. Flexibility: After initial training, the role transitions to hybrid (office/home); however, additional in-office training rotations will be required (6-8 weeks at a time).

Pay + benefits: Pay rate: $14.00 - $15.00/hour + monthly incentive opportunities. Medical, dental, vision, and life insurance. Paid holidays, vacation, sick, and personal time. Wellness program including physical, emotional, and financial wellness. 401(k) with profit sharing.