Czech-speaking customer support agent is needed for a leading online booking and car rental site in Athens, Greece. In this role you will handle incoming calls, emails, and live chat to assist customers with hotel and vacation bookings, car rentals, payments, and general inquiries. You will receive training before you start and will be prepared to address customers' requests. Responsibilities include resolving service problems by identifying issues, determining causes, explaining and implementing the best solution, expediting corrections, and following up to ensure resolution; contributing to the team by achieving related results; providing support, reassurance, empathy, and comfort to customers in need; managing large volumes of inquiries; following established procedures, guidelines, and policies. We offer modern offices near central Athens and up-to-date IT equipment; performance bonus; hybrid work after 90 days based on metrics and performance; rotated morning, weekend, and afternoon shifts; inclusive culture and community focus; individualized career growth and development; access to thousands of courses to improve skills and support career growth; company and team events; assistance with smooth transition and integration; 25 paid vacation days; private health insurance; meal vouchers to enhance your workday experience. Note: You must hold a valid EU passport to apply. Qualifications: native-level Czech and fluent English (B2); experience in customer care or hospitality is a plus but not required; good computer handling skills (MS Office); strong problem-solving abilit

Czech-speaking customer support agent is needed for a leading online booking and car rental site in Athens, Greece. In this role you will handle incoming calls, emails, and live chat to assist customers with hotel and vacation bookings, car rentals, payments, and general inquiries. You will receive training before you start and will be prepared to address customers' requests. Responsibilities include resolving service problems by identifying issues, determining causes, explaining and implementing the best solution, expediting corrections, and following up to ensure resolution; contributing to the team by achieving related results; providing support, reassurance, empathy, and comfort to customers in need; managing large volumes of inquiries; following established procedures, guidelines, and policies. We offer modern offices near central Athens and up-to-date IT equipment; performance bonus; hybrid work after 90 days based on metrics and performance; rotated morning, weekend, and afternoon shifts; inclusive culture and community focus; individualized career growth and development; access to thousands of courses to improve skills and support career growth; company and team events; assistance with smooth transition and integration; 25 paid vacation days; private health insurance; meal vouchers to enhance your workday experience. Note: You must hold a valid EU passport to apply. Qualifications: native-level Czech and fluent English (B2); experience in customer care or hospitality is a plus but not required; good computer handling skills (MS Office); strong problem-solving abilit