Flai is the AI platform for auto dealerships that automates busywork so teams can focus on what they do best. We are backed by prominent investors including First Round Capital, Toyota Ventures, Y Combinator, SV Angel, Liquid 2 Ventures, and Innovation Endeavors. Role Overview: We are seeking a Customer Success Manager to serve as the connective tissue between Flai and our customers, located on the East Coast. You will onboard and scale accounts, drive adoption and outcomes, and implement the playbooks and processes that help Flai set the standard for AI in this industry. You will have a voice in product evolution based on feedback from stores every day. What You'll Do: - Own onboarding and rollout: manage timelines, integrations, training, and launch day from kickoff to go-live for single rooftops and multi-rooftop groups. - Drive adoption and outcomes: ensure dealerships are using Flai daily, measure success with metrics such as missed-call capture, appointment set rate, response time, show rate, and retention. - Be the quarterback for your customers: build relationships with dealership leadership (GM, GSM, Fixed Ops Director, Service Manager, BDC Manager) and become their trusted partner. - Run operating cadence: establish weekly check-ins, launch reviews, and QBRs; keep teams aligned on metrics and next steps. - Handle escalations: remain calm and act as a trusted voice when issues arise, coordinating with product and engineering. - Follow and sharpen the playbooks: execute onboarding, training, renewal, and support processes with rigor and refine them based on what wor

Flai is the AI platform for auto dealerships that automates busywork so teams can focus on what they do best. We are backed by prominent investors including First Round Capital, Toyota Ventures, Y Combinator, SV Angel, Liquid 2 Ventures, and Innovation Endeavors. Role Overview: We are seeking a Customer Success Manager to serve as the connective tissue between Flai and our customers, located on the East Coast. You will onboard and scale accounts, drive adoption and outcomes, and implement the playbooks and processes that help Flai set the standard for AI in this industry. You will have a voice in product evolution based on feedback from stores every day. What You'll Do: - Own onboarding and rollout: manage timelines, integrations, training, and launch day from kickoff to go-live for single rooftops and multi-rooftop groups. - Drive adoption and outcomes: ensure dealerships are using Flai daily, measure success with metrics such as missed-call capture, appointment set rate, response time, show rate, and retention. - Be the quarterback for your customers: build relationships with dealership leadership (GM, GSM, Fixed Ops Director, Service Manager, BDC Manager) and become their trusted partner. - Run operating cadence: establish weekly check-ins, launch reviews, and QBRs; keep teams aligned on metrics and next steps. - Handle escalations: remain calm and act as a trusted voice when issues arise, coordinating with product and engineering. - Follow and sharpen the playbooks: execute onboarding, training, renewal, and support processes with rigor and refine them based on what wor