On-site in Tysons, Virginia, United States, the Customer Success Manager serves as the primary liaison between enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post-sales lifecycle for an enterprise account portfolio, ensuring customers deeply embed Strategy's cloud-native architecture, Mosaic semantic layer, and AI-powered analytics into their technology stack to maximize value and Net Revenue Retention. Key responsibilities include leading technical strategy sessions with C-suite stakeholders, driving adoption through technical enablement and workshops, proactively monitoring account health and platform telemetry to identify risks and opportunities, collaborating with Product and Engineering to relay customer feedback, and supporting renewals and expansions with Sales and Account Management. The role requires strong communication of complex concepts to non-technical executives, cross-functional collaboration, and a focus on delivering measurable business outcomes.

On-site in Tysons, Virginia, United States, the Customer Success Manager serves as the primary liaison between enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post-sales lifecycle for an enterprise account portfolio, ensuring customers deeply embed Strategy's cloud-native architecture, Mosaic semantic layer, and AI-powered analytics into their technology stack to maximize value and Net Revenue Retention. Key responsibilities include leading technical strategy sessions with C-suite stakeholders, driving adoption through technical enablement and workshops, proactively monitoring account health and platform telemetry to identify risks and opportunities, collaborating with Product and Engineering to relay customer feedback, and supporting renewals and expansions with Sales and Account Management. The role requires strong communication of complex concepts to non-technical executives, cross-functional collaboration, and a focus on delivering measurable business outcomes.