Overview: Precisely is seeking a Customer Success Manager for a 100% remote role in the United States. You will join our Customer Success Team to strengthen partnerships with customers, supporting 40+ accounts with a focus on retention, engagement, and expansion. The ideal candidate has 5+ years of consultative, product-oriented software account management, strong communication skills, and a solid understanding of both technical solutions and business drivers.
Overview: Precisely is seeking a Customer Success Manager for a 100% remote role in the United States. You will join our Customer Success Team to strengthen partnerships with customers, supporting 40+ accounts with a focus on retention, engagement, and expansion. The ideal candidate has 5+ years of consultative, product-oriented software account management, strong communication skills, and a solid understanding of both technical solutions and business drivers.
What you will do: - Drive proactive engagement with strategic stakeholders and business users to ensure adoption, training, and resources to maximize product value and client retention at renewal. - Lead Customer Objective Reviews and other strategic partnership planning conversations with clients and the Precisely account team. - Forecast renewal risk 12–18 months out and own the renewal process starting 120 days in advance; structure renewal options, identify upsell opportunities, and negotiate with procurement and budget stakeholders to close renewals on time. Coordinate with the Director of Contracts & Renewals and Account Executive. - Identify Upsell and Expansion opportunities leveraging existing relationships; collaborate with the Account Executive to land new products/services. - Monitor and escalate open support or enhancement tickets for prompt resolution. - Coordinate onboarding for new clients or lines of business within existing accounts for the Precisely Data Integrity Suite.
What we are looking for: Required: - Bachelor's degree in business or related field, or equivalent work experience. - 5+ years o
Track similar jobs
Get email alerts when new roles like this are posted.
Based on: Customer Success Manager
See how this role matches your resume
Sign in to get an AI match score and personalized feed.
What you will do: - Drive proactive engagement with strategic stakeholders and business users to ensure adoption, training, and resources to maximize product value and client retention at renewal. - Lead Customer Objective Reviews and other strategic partnership planning conversations with clients and the Precisely account team. - Forecast renewal risk 12–18 months out and own the renewal process starting 120 days in advance; structure renewal options, identify upsell opportunities, and negotiate with procurement and budget stakeholders to close renewals on time. Coordinate with the Director of Contracts & Renewals and Account Executive. - Identify Upsell and Expansion opportunities leveraging existing relationships; collaborate with the Account Executive to land new products/services. - Monitor and escalate open support or enhancement tickets for prompt resolution. - Coordinate onboarding for new clients or lines of business within existing accounts for the Precisely Data Integrity Suite.
What we are looking for: Required: - Bachelor's degree in business or related field, or equivalent work experience. - 5+ years o
Track similar jobs
Get email alerts when new roles like this are posted.
Based on: Customer Success Manager
See how this role matches your resume
Sign in to get an AI match score and personalized feed.
Digital Sales Associate
ADP
Technical Program Manager, Compute Systems Engineering
Partner company
Enterprise Account Executive
Safe
Technical Program Manager - Compute Systems Engineering
Partner company
Technical Account Manager
Not disclosed
Technical Account Manager - AI for Martech
Partner company
Digital Sales Associate
ADP
Technical Program Manager, Compute Systems Engineering
Partner company
Enterprise Account Executive
Safe
Technical Program Manager - Compute Systems Engineering
Partner company
Technical Account Manager
Not disclosed
Technical Account Manager - AI for Martech
Partner company