Customer Success Manager

Precisely

RemotePosted July 29, 2026

About the role

Overview: Precisely is seeking a Customer Success Manager for a 100% remote role in the United States. You will join our Customer Success Team to strengthen partnerships with customers, supporting 40+ accounts with a focus on retention, engagement, and expansion. The ideal candidate has 5+ years of consultative, product-oriented software account management, strong communication skills, and a solid understanding of both technical solutions and business drivers.

Customer Success Manager

Precisely

RemotePosted July 29, 2026

About the role

Overview: Precisely is seeking a Customer Success Manager for a 100% remote role in the United States. You will join our Customer Success Team to strengthen partnerships with customers, supporting 40+ accounts with a focus on retention, engagement, and expansion. The ideal candidate has 5+ years of consultative, product-oriented software account management, strong communication skills, and a solid understanding of both technical solutions and business drivers.

What you will do: - Drive proactive engagement with strategic stakeholders and business users to ensure adoption, training, and resources to maximize product value and client retention at renewal. - Lead Customer Objective Reviews and other strategic partnership planning conversations with clients and the Precisely account team. - Forecast renewal risk 12–18 months out and own the renewal process starting 120 days in advance; structure renewal options, identify upsell opportunities, and negotiate with procurement and budget stakeholders to close renewals on time. Coordinate with the Director of Contracts & Renewals and Account Executive. - Identify Upsell and Expansion opportunities leveraging existing relationships; collaborate with the Account Executive to land new products/services. - Monitor and escalate open support or enhancement tickets for prompt resolution. - Coordinate onboarding for new clients or lines of business within existing accounts for the Precisely Data Integrity Suite.

What we are looking for: Required: - Bachelor's degree in business or related field, or equivalent work experience. - 5+ years o

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What you will do: - Drive proactive engagement with strategic stakeholders and business users to ensure adoption, training, and resources to maximize product value and client retention at renewal. - Lead Customer Objective Reviews and other strategic partnership planning conversations with clients and the Precisely account team. - Forecast renewal risk 12–18 months out and own the renewal process starting 120 days in advance; structure renewal options, identify upsell opportunities, and negotiate with procurement and budget stakeholders to close renewals on time. Coordinate with the Director of Contracts & Renewals and Account Executive. - Identify Upsell and Expansion opportunities leveraging existing relationships; collaborate with the Account Executive to land new products/services. - Monitor and escalate open support or enhancement tickets for prompt resolution. - Coordinate onboarding for new clients or lines of business within existing accounts for the Precisely Data Integrity Suite.