Bollé Group is seeking a Hybrid Bilingual Customer Support Ambassador (B2B) based in Wilmington, Delaware, United States. This full-time, temporary role reports to the Customer Service Manager and serves as the primary point of contact for the Sport & Safety divisions across Latin America and for the Safety division in Canada, delivering English/Spanish customer support while managing customer accounts throughout the order lifecycle. Responsibilities include order entry, order processing, shipment coordination, status updates, returns, warranty requests, product inquiries, and post-sale support; maintaining accurate customer, sales, and order records; preparing and maintaining customer and sales reports; coordinating domestic and international shipping; and collaborating with Sales, Logistics, Finance, Operations, and international partners to ensure seamless order execution. Requirements include fluent English and Spanish; proficiency with Microsoft Excel; experience with NetSuite or similar ERP; experience in customer service, order management, data entry, and RMA processing; strong organizational and communication skills. The anticipated pay range is $21.00/hr - $23.00/hr. Additional compensation and benefits may be available per company policy.

Bollé Group is seeking a Hybrid Bilingual Customer Support Ambassador (B2B) based in Wilmington, Delaware, United States. This full-time, temporary role reports to the Customer Service Manager and serves as the primary point of contact for the Sport & Safety divisions across Latin America and for the Safety division in Canada, delivering English/Spanish customer support while managing customer accounts throughout the order lifecycle. Responsibilities include order entry, order processing, shipment coordination, status updates, returns, warranty requests, product inquiries, and post-sale support; maintaining accurate customer, sales, and order records; preparing and maintaining customer and sales reports; coordinating domestic and international shipping; and collaborating with Sales, Logistics, Finance, Operations, and international partners to ensure seamless order execution. Requirements include fluent English and Spanish; proficiency with Microsoft Excel; experience with NetSuite or similar ERP; experience in customer service, order management, data entry, and RMA processing; strong organizational and communication skills. The anticipated pay range is $21.00/hr - $23.00/hr. Additional compensation and benefits may be available per company policy.