Ryanair is seeking an AI Future Development Business Analyst to support the ongoing development, optimization and operational management of Ryanair's GenAI chatbot and related AI customer service initiatives. The GenAI chatbot is a live, high-volume customer service channel operating across multiple markets and languages, and it has generated nearly 10 million customer answers while handling large daily query volumes.

The AI Future Development Business Analyst will act as the primary liaison between Customer Service, CS Transformation, Labs, AWS and external vendors to ensure AI solutions reflect real customer behaviour, Ryanair policies, live operational processes and business requirements.

Key responsibilities: - Own and support the ongoing operational performance of the GenAI chatbot across markets and languages. - Act as the main link between Customer Service, CS Transformation, Labs, AWS and external vendors on chatbot and AI development. - Validate chatbot outputs to ensure accuracy, consistency and alignment with Ryanair policies, customer journeys and operational processes. - Support chatbot release testing, go-live validation and post-release monitoring across markets. - Identify, investigate and escalate chatbot issues, including bugs, booking data/API retrieval failures, model inconsistencies and localisation errors. - Analyze chatbot performance, customer contact drivers, repeat queries and customer journeys to identify optimisation opportunities. - Support structured content governance and ensure chatbot content remains accurate, relevant and aligned with ope

Ryanair is seeking an AI Future Development Business Analyst to support the ongoing development, optimization and operational management of Ryanair's GenAI chatbot and related AI customer service initiatives. The GenAI chatbot is a live, high-volume customer service channel operating across multiple markets and languages, and it has generated nearly 10 million customer answers while handling large daily query volumes.

The AI Future Development Business Analyst will act as the primary liaison between Customer Service, CS Transformation, Labs, AWS and external vendors to ensure AI solutions reflect real customer behaviour, Ryanair policies, live operational processes and business requirements.

Key responsibilities: - Own and support the ongoing operational performance of the GenAI chatbot across markets and languages. - Act as the main link between Customer Service, CS Transformation, Labs, AWS and external vendors on chatbot and AI development. - Validate chatbot outputs to ensure accuracy, consistency and alignment with Ryanair policies, customer journeys and operational processes. - Support chatbot release testing, go-live validation and post-release monitoring across markets. - Identify, investigate and escalate chatbot issues, including bugs, booking data/API retrieval failures, model inconsistencies and localisation errors. - Analyze chatbot performance, customer contact drivers, repeat queries and customer journeys to identify optimisation opportunities. - Support structured content governance and ensure chatbot content remains accurate, relevant and aligned with ope