JUNIOR CONTACT CENTER TEAM LEAD [API STRUCTURED FIELDS — trusted vendor metadata; use for city/country/work_format/active] countries: United States cities: Naperville locations: Naperville, Illinois, United States work_arrangement: Hybrid

[JOB LISTING] Description

Location Primarily Remote Overnight Shift with Flexibility for Hybrid-Naperville, IL

Department Service Desk

Reports to Contact Center Manager in Naperville, IL

Position Summary

We are seeking an experienced Junior Contact Center Team Lead to supervise daily operations and personnel to create maximum efficiency and cost-effectiveness. The ideal candidate for the Junior Contact Center Team Lead is organized, dependable and is a purposeful professional with impeccable time management skills. They must be adept in assisting retail associates experiencing any procedural or operational difficulties using our proprietary IT applications. Furthermore, they must be familiar with a retailer’s standard operating procedure and assist in the training of store associates.

As our Junior Contact Center Team Lead, you must also have excellent customer service and communication skills. They must set the standard for customer service and ensure all analysts are striving toward improving service and customer support. They should achieve this by developing, implementing, and maintaining effective internal and external Quality Assurance (QA) programs which foster continuous improvement and exceed Service Level Agreement (SLA) performance. They will also work closely with internal IT to maximize all call center systems.

Job Requirements

Hours: primary shifts would be overnight but the flexibility to help cover a day time shift if ever needed would be a requirement with the proper amount of notice

· Create and implement call center strategies and operations; improve systems and processes as well as managing call center staff to ensure maximum efficiency and productivity to provide the best possible customer service. ·

JUNIOR CONTACT CENTER TEAM LEAD [API STRUCTURED FIELDS — trusted vendor metadata; use for city/country/work_format/active] countries: United States cities: Naperville locations: Naperville, Illinois, United States work_arrangement: Hybrid

[JOB LISTING] Description

Location Primarily Remote Overnight Shift with Flexibility for Hybrid-Naperville, IL

Department Service Desk

Reports to Contact Center Manager in Naperville, IL

Position Summary

We are seeking an experienced Junior Contact Center Team Lead to supervise daily operations and personnel to create maximum efficiency and cost-effectiveness. The ideal candidate for the Junior Contact Center Team Lead is organized, dependable and is a purposeful professional with impeccable time management skills. They must be adept in assisting retail associates experiencing any procedural or operational difficulties using our proprietary IT applications. Furthermore, they must be familiar with a retailer’s standard operating procedure and assist in the training of store associates.

As our Junior Contact Center Team Lead, you must also have excellent customer service and communication skills. They must set the standard for customer service and ensure all analysts are striving toward improving service and customer support. They should achieve this by developing, implementing, and maintaining effective internal and external Quality Assurance (QA) programs which foster continuous improvement and exceed Service Level Agreement (SLA) performance. They will also work closely with internal IT to maximize all call center systems.

Job Requirements

Hours: primary shifts would be overnight but the flexibility to help cover a day time shift if ever needed would be a requirement with the proper amount of notice

· Create and implement call center strategies and operations; improve systems and processes as well as managing call center staff to ensure maximum efficiency and productivity to provide the best possible customer service. ·