Alcon is seeking a Quality Engineer I to join the Global Technical Service Quality team in Lake Forest, CA. The Quality Engineer I will be responsible for development, modification, application, and maintenance of quality standards and processes applicable to Technical Services. This role collaborates with Global Technical Service, Warehousing, Field Service, Clinical Application Specialists, and Equipment Manufacturing to ensure quality standards are in place and applied in operational environments. The position primarily supports Alcon’s surgical and diagnostic devices.
Alcon is seeking a Quality Engineer I to join the Global Technical Service Quality team in Lake Forest, CA. The Quality Engineer I will be responsible for development, modification, application, and maintenance of quality standards and processes applicable to Technical Services. This role collaborates with Global Technical Service, Warehousing, Field Service, Clinical Application Specialists, and Equipment Manufacturing to ensure quality standards are in place and applied in operational environments. The position primarily supports Alcon’s surgical and diagnostic devices.
Key Responsibilities: - Support implementation and maintenance of quality processes related to Global Technical Services operations. - Provide quality support for field service, technical support, and clinical application activities by analyzing field service and product quality data to identify trends and improvement opportunities. - Support product lifecycle activities by providing quality input for serviceability, reliability, and field performance. - Ensure performance and quality of products conform to established standards and agency guidelines, resulting in exceptional customer experience. - Drive continuous improvement of Technical Service processes. - Champion technical investigations of product and process quality issues. - Ensure corrective measures comply with applicable standards and support high-level product performance requirements. - Lead development and provide guidance on equipment, process, and software verification and validation. - Devise, qualify, and implement procedures used for i
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Key Responsibilities: - Support implementation and maintenance of quality processes related to Global Technical Services operations. - Provide quality support for field service, technical support, and clinical application activities by analyzing field service and product quality data to identify trends and improvement opportunities. - Support product lifecycle activities by providing quality input for serviceability, reliability, and field performance. - Ensure performance and quality of products conform to established standards and agency guidelines, resulting in exceptional customer experience. - Drive continuous improvement of Technical Service processes. - Champion technical investigations of product and process quality issues. - Ensure corrective measures comply with applicable standards and support high-level product performance requirements. - Lead development and provide guidance on equipment, process, and software verification and validation. - Devise, qualify, and implement procedures used for i
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