Customer Success Manager (Individual Contributor) based in Saudi Arabia, responsible for guiding customers through onboarding, post-sales product development, and ongoing delivery in a fully remote, global environment. The role involves owning the complete customer journey, coordinating with design teams and production or sourcing partners to keep projects on track, monitoring progress and mitigating risks, and proactively driving customer satisfaction, retention, and business growth. Key duties include managing a portfolio of SMB and mid-market accounts, providing consultative guidance on specifications and product feedback during development, and identifying opportunities for expansion through additional solutions and repeat or upsell opportunities. Requirements include 3+ years in customer success or account management, experience with ecommerce, manufacturing, or technology platforms, strong communication and project coordination skills, proficiency with CRM systems (e.g., HubSpot), and the ability to work independently in a remote setting. Experience with apparel development, fabric sourcing, or custom production is advantageous. The position offers fully remote work, global collaboration, autonomy, and opportunities to impact customer outcomes across regions.

Customer Success Manager (Individual Contributor) based in Saudi Arabia, responsible for guiding customers through onboarding, post-sales product development, and ongoing delivery in a fully remote, global environment. The role involves owning the complete customer journey, coordinating with design teams and production or sourcing partners to keep projects on track, monitoring progress and mitigating risks, and proactively driving customer satisfaction, retention, and business growth. Key duties include managing a portfolio of SMB and mid-market accounts, providing consultative guidance on specifications and product feedback during development, and identifying opportunities for expansion through additional solutions and repeat or upsell opportunities. Requirements include 3+ years in customer success or account management, experience with ecommerce, manufacturing, or technology platforms, strong communication and project coordination skills, proficiency with CRM systems (e.g., HubSpot), and the ability to work independently in a remote setting. Experience with apparel development, fabric sourcing, or custom production is advantageous. The position offers fully remote work, global collaboration, autonomy, and opportunities to impact customer outcomes across regions.