Remote Customer Success Manager (Individual Contributor) based in Romania. You will own the complete post-sales journey, from onboarding through delivery, guiding customers through complex product development and coordinating with design teams, production or sourcing partners to keep projects progressing smoothly. You will act as the main point of coordination between customers and internal teams to manage expectations, resolve issues, and drive satisfaction, retention, and growth. Manage a portfolio of SMB and mid-market accounts, maintain accurate records, monitor milestones and customer health metrics, and identify opportunities for account expansion through repeat orders and new solutions aligned with customer goals. Requirements include 3+ years in customer success, account management, or similar roles; strong communication and interpersonal skills; excellent project coordination; ability to work independently in a fully remote environment; experience with CRM platforms (e.g., HubSpot); and a proactive problem-solving mindset. Experience with apparel development, product manufacturing, fabric sourcing, or custom production is a strong advantage. Benefits include a fully remote work environment, global collaboration, high ownership, autonomy, and opportunities for professional growth within an international team.

Remote Customer Success Manager (Individual Contributor) based in Romania. You will own the complete post-sales journey, from onboarding through delivery, guiding customers through complex product development and coordinating with design teams, production or sourcing partners to keep projects progressing smoothly. You will act as the main point of coordination between customers and internal teams to manage expectations, resolve issues, and drive satisfaction, retention, and growth. Manage a portfolio of SMB and mid-market accounts, maintain accurate records, monitor milestones and customer health metrics, and identify opportunities for account expansion through repeat orders and new solutions aligned with customer goals. Requirements include 3+ years in customer success, account management, or similar roles; strong communication and interpersonal skills; excellent project coordination; ability to work independently in a fully remote environment; experience with CRM platforms (e.g., HubSpot); and a proactive problem-solving mindset. Experience with apparel development, product manufacturing, fabric sourcing, or custom production is a strong advantage. Benefits include a fully remote work environment, global collaboration, high ownership, autonomy, and opportunities for professional growth within an international team.