Customer Success Manager (Individual Contributor) based in Poland is sought by a partner company to lead post-sales engagement in a fully remote global environment. The role combines customer success expertise, project coordination, commercial awareness, and a proactive problem solving mindset to guide clients from onboarding through product development and delivery while fostering long-term relationships and identifying growth opportunities.

Accountabilities - Own the complete post-sales customer journey, including onboarding, relationship management, and ongoing support throughout the product development and delivery process. - Guide customers through complex workflows by explaining production processes, managing expectations, and ensuring alignment between customer needs and internal capabilities. - Act as the main point of coordination between customers, design teams, and production or sourcing partners to keep projects progressing smoothly. - Monitor account progress, identify risks and bottlenecks, and proactively resolve issues before they impact timelines or customer satisfaction. - Provide consultative support during product development phases, offering guidance on specifications, materials, product feedback, and technical considerations when needed. - Manage a portfolio of SMB and mid-market accounts, maintaining accurate account information, tracking milestones, and monitoring customer health metrics. - Identify opportunities for account expansion, including repeat orders, new product opportunities, and additional solutions aligned with customer goals. - Collect

Customer Success Manager (Individual Contributor) based in Poland is sought by a partner company to lead post-sales engagement in a fully remote global environment. The role combines customer success expertise, project coordination, commercial awareness, and a proactive problem solving mindset to guide clients from onboarding through product development and delivery while fostering long-term relationships and identifying growth opportunities.

Accountabilities - Own the complete post-sales customer journey, including onboarding, relationship management, and ongoing support throughout the product development and delivery process. - Guide customers through complex workflows by explaining production processes, managing expectations, and ensuring alignment between customer needs and internal capabilities. - Act as the main point of coordination between customers, design teams, and production or sourcing partners to keep projects progressing smoothly. - Monitor account progress, identify risks and bottlenecks, and proactively resolve issues before they impact timelines or customer satisfaction. - Provide consultative support during product development phases, offering guidance on specifications, materials, product feedback, and technical considerations when needed. - Manage a portfolio of SMB and mid-market accounts, maintaining accurate account information, tracking milestones, and monitoring customer health metrics. - Identify opportunities for account expansion, including repeat orders, new product opportunities, and additional solutions aligned with customer goals. - Collect