Orca Security is seeking a Customer Success Engineer for strategic accounts. This is a remote, United States–based role (East Coast region) where you will serve as the technical quarterback for Orca’s largest and most complex customers, partnering with executives, architects, and security teams to unlock the full value of the Orca Platform, drive adoption, expand use cases, and shape long-term cloud security strategies. You will bridge product, engineering, and go-to-market teams, deliver on-site visits and executive workshops as needed, and ensure customers achieve measurable outcomes and view Orca as a critical part of their cloud security transformation. What you'll do: act as the trusted technical advisor for Orca’s most strategic customers; lead customer visits, executive briefings, and technical workshops to accelerate adoption and strengthen relationships; drive deployment, expansion, and operational excellence through architecture reviews and best-practice guidance; collaborate with customer stakeholders to align cloud security goals, compliance initiatives, and risk reduction strategies; partner with Customer Success Managers to design and execute tailored success plans tied to business outcomes; identify and remove technical blockers while advocating for customer needs across Product, Support, and Engineering; present platform value and innovation in executive-level business reviews; collaborate with Sales on renewals, expansions, and long-term strategic growth; provide insights and feedback to influence Orca’s product roadmap and customer experience. What you bri

Orca Security is seeking a Customer Success Engineer for strategic accounts. This is a remote, United States–based role (East Coast region) where you will serve as the technical quarterback for Orca’s largest and most complex customers, partnering with executives, architects, and security teams to unlock the full value of the Orca Platform, drive adoption, expand use cases, and shape long-term cloud security strategies. You will bridge product, engineering, and go-to-market teams, deliver on-site visits and executive workshops as needed, and ensure customers achieve measurable outcomes and view Orca as a critical part of their cloud security transformation. What you'll do: act as the trusted technical advisor for Orca’s most strategic customers; lead customer visits, executive briefings, and technical workshops to accelerate adoption and strengthen relationships; drive deployment, expansion, and operational excellence through architecture reviews and best-practice guidance; collaborate with customer stakeholders to align cloud security goals, compliance initiatives, and risk reduction strategies; partner with Customer Success Managers to design and execute tailored success plans tied to business outcomes; identify and remove technical blockers while advocating for customer needs across Product, Support, and Engineering; present platform value and innovation in executive-level business reviews; collaborate with Sales on renewals, expansions, and long-term strategic growth; provide insights and feedback to influence Orca’s product roadmap and customer experience. What you bri