Customer Support Specialist

Gcore

RemotePosted July 30, 2026

About the role

Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, helping power real-time digital experiences. With 210+ edge locations, 50+ cloud regions, and thousands of GPUs, we enable scalable performance for customers worldwide. This role is a day-shift, remote-friendly customer support position based in Poland, where you will join a global team delivering infrastructure and software that powers the digital ecosystem.

Responsibilities

Customer Support Specialist

Gcore

RemotePosted July 30, 2026

About the role

Gcore is a global provider of infrastructure and software solutions for AI, cloud, network, and security, helping power real-time digital experiences. With 210+ edge locations, 50+ cloud regions, and thousands of GPUs, we enable scalable performance for customers worldwide. This role is a day-shift, remote-friendly customer support position based in Poland, where you will join a global team delivering infrastructure and software that powers the digital ecosystem.

Responsibilities

Provide first-line English-language support to customers and internal users via chat, email, and occasionally phone.
Advise on our products and services, including Cloud, CDN, Hosting, and AI.
Troubleshoot issues by performing diagnostics, collecting incident details, and escalating to higher levels when needed.

Provide first-line English-language support to customers and internal users via chat, email, and occasionally phone.
Advise on our products and services, including Cloud, CDN, Hosting, and AI.
Troubleshoot issues by performing diagnostics, collecting incident details, and escalating to higher levels when needed.

Requirements

Nice to have: Schedule: We Offer:

1+ year of technical support experience
Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
Ability to read logs and perform hardware/software diagnostics
English level B2 or higher
Excellent customer advocacy and communication skills; strong problem-solving abilities; organized and a team player
Ability to explain complex concepts clearly and simply; strong task prioritization
Experience with Cloud, CDN, or Hosting
Experience with Linux and API
Two consecutive day shifts, followed by two days off
07:00–19:00 local time (12 hours, including a 1-hour break)
Competitive salary and benefits supporting health, well-being, and professional growth
Flexible working hours
Remote, hybrid, or offi

Requirements

Nice to have: Schedule: We Offer:

1+ year of technical support experience
Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
Ability to read logs and perform hardware/software diagnostics
English level B2 or higher
Excellent customer advocacy and communication skills; strong problem-solving abilities; organized and a team player
Ability to explain complex concepts clearly and simply; strong task prioritization
Experience with Cloud, CDN, or Hosting
Experience with Linux and API
Two consecutive day shifts, followed by two days off
07:00–19:00 local time (12 hours, including a 1-hour break)
Competitive salary and benefits supporting health, well-being, and professional growth
Flexible working hours
Remote, hybrid, or offi

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