Senior Customer Success Manager – Global Accounts (TTH Operations) at dsm-firmenich. Location: Delft, The Netherlands or Barcelona, Spain. This hybrid role involves delivering outstanding customer experience for global clients and working closely with the Operations teams to meet strategic goals. You will be the voice of global clients into TTH Operations and, conversely, the voice of Operations to those clients. Responsibilities include building and maintaining strong, long-term relationships with key accounts, ensuring client satisfaction and loyalty, and aligning with the Global Client Account team to deliver on strategy. You will act as the operations technical point of contact, proactively identifying and solving complex client challenges, monitoring activity and success metrics to identify at-risk accounts and opportunities, and translating client objectives into actionable plans within TTH Operations. You will collaborate with sales, planning, production, and digital & tech teams to deliver results.

Senior Customer Success Manager – Global Accounts (TTH Operations) at dsm-firmenich. Location: Delft, The Netherlands or Barcelona, Spain. This hybrid role involves delivering outstanding customer experience for global clients and working closely with the Operations teams to meet strategic goals. You will be the voice of global clients into TTH Operations and, conversely, the voice of Operations to those clients. Responsibilities include building and maintaining strong, long-term relationships with key accounts, ensuring client satisfaction and loyalty, and aligning with the Global Client Account team to deliver on strategy. You will act as the operations technical point of contact, proactively identifying and solving complex client challenges, monitoring activity and success metrics to identify at-risk accounts and opportunities, and translating client objectives into actionable plans within TTH Operations. You will collaborate with sales, planning, production, and digital & tech teams to deliver results.