Hybrid role in Riga, Latvia. Tieto Banktech is a leading financial services software and solution partner in the Nordics. We offer modular, pre-integrated banking-as-a-service solutions and market-leading software for core banking, payments, credit, cards, financial fraud, and wealth management. We are currently seeking a Finnish-speaking Customer Support Consultant to join our Defence Centre team in Riga, Latvia. As a Customer Support Consultant, you will manage and follow up on cases related to Financial Crime Prevention for our end customers. Working alongside other consultants, your main objective will be to prioritize quality and efficiency in daily operations. You will report to the Head of Section. Responsibilities include case handling in our own systems as well as our customers' systems; continuous improvement and development of our case management process; customer contact via telephone and SMS; developing and maintaining the department's routines; collaborating in cross-functional teams; and testing of new solutions. Requirements: fluent Finnish and English; positive, proactive, and eager to take on new challenges; strong work ethic and initiative; commitment to high-quality results; effective communication and relationship-building skills; ability to work well independently and as part of a team. We offer an interesting and dynamic work environment; a team of great colleagues that constantly support each other; professional and personal development opportunities; training in our Internal Academy; salary up to 2000 EUR (gross/month) and benefits package (health i

Hybrid role in Riga, Latvia. Tieto Banktech is a leading financial services software and solution partner in the Nordics. We offer modular, pre-integrated banking-as-a-service solutions and market-leading software for core banking, payments, credit, cards, financial fraud, and wealth management. We are currently seeking a Finnish-speaking Customer Support Consultant to join our Defence Centre team in Riga, Latvia. As a Customer Support Consultant, you will manage and follow up on cases related to Financial Crime Prevention for our end customers. Working alongside other consultants, your main objective will be to prioritize quality and efficiency in daily operations. You will report to the Head of Section. Responsibilities include case handling in our own systems as well as our customers' systems; continuous improvement and development of our case management process; customer contact via telephone and SMS; developing and maintaining the department's routines; collaborating in cross-functional teams; and testing of new solutions. Requirements: fluent Finnish and English; positive, proactive, and eager to take on new challenges; strong work ethic and initiative; commitment to high-quality results; effective communication and relationship-building skills; ability to work well independently and as part of a team. We offer an interesting and dynamic work environment; a team of great colleagues that constantly support each other; professional and personal development opportunities; training in our Internal Academy; salary up to 2000 EUR (gross/month) and benefits package (health i