Technical Support Engineer (L2) at Shippeo in Paris (hybrid model). This role sits at the intersection of deep technical expertise, AI-driven problem solving, and cross-functional collaboration. You will serve as a vital technical bridge connecting our customers, product engineering, and customer success teams to accelerate issue resolution and eliminate systemic friction. You will be part of a dedicated team of Solution Engineers and report to the Director of Solution Engineering. You will own complex technical challenges end-to-end, from root-cause analysis of sophisticated integration issues to building AI-driven workflows that prevent recurring problems, ultimately improving operations and user experience on our global platform. This role is based in Paris and requires two days per week in the office.

Technical Support Engineer (L2) at Shippeo in Paris (hybrid model). This role sits at the intersection of deep technical expertise, AI-driven problem solving, and cross-functional collaboration. You will serve as a vital technical bridge connecting our customers, product engineering, and customer success teams to accelerate issue resolution and eliminate systemic friction. You will be part of a dedicated team of Solution Engineers and report to the Director of Solution Engineering. You will own complex technical challenges end-to-end, from root-cause analysis of sophisticated integration issues to building AI-driven workflows that prevent recurring problems, ultimately improving operations and user experience on our global platform. This role is based in Paris and requires two days per week in the office.