Multiplier is a global employment platform enabling companies to hire, onboard, manage, and pay talent across 150+ countries. We are building a world-class Customer Success organization to support our rapid growth. As a Customer Success Manager (NAMER) based in New York, United States, with a hybrid work arrangement, you will build trusted, outcome-based relationships with named accounts, helping them expand their international footprint and drive revenue growth from those accounts. What you’ll do: - Build trusted relationships with named accounts through consultative solutioning, ensuring customers achieve their talent and business objectives with Multiplier - Monitor product adoption, share industry knowledge, and provide best practices to drive engagement - Partner with Sales, Product, Operations, and Engineering to deliver excellent customer experience and drive growth and retention - Represent customer feedback to the Product team to influence the roadmap - Understand customer needs across industries and design solutions to meet them - Identify growth opportunities within your portfolio You’ll be successful if: - You have 3–5 years of customer-facing experience in B2B SaaS or HR - You have at least 2 years in enterprise account/relationship management - You have a track record of meeting or exceeding goals - You are customer-obsessed, possess strong communication and writing skills, and work well in a fast-growing environment - You can work independently, solve problems, and collaborate effectively - You understand value-based sales and account planning What we offer:

Multiplier is a global employment platform enabling companies to hire, onboard, manage, and pay talent across 150+ countries. We are building a world-class Customer Success organization to support our rapid growth. As a Customer Success Manager (NAMER) based in New York, United States, with a hybrid work arrangement, you will build trusted, outcome-based relationships with named accounts, helping them expand their international footprint and drive revenue growth from those accounts. What you’ll do: - Build trusted relationships with named accounts through consultative solutioning, ensuring customers achieve their talent and business objectives with Multiplier - Monitor product adoption, share industry knowledge, and provide best practices to drive engagement - Partner with Sales, Product, Operations, and Engineering to deliver excellent customer experience and drive growth and retention - Represent customer feedback to the Product team to influence the roadmap - Understand customer needs across industries and design solutions to meet them - Identify growth opportunities within your portfolio You’ll be successful if: - You have 3–5 years of customer-facing experience in B2B SaaS or HR - You have at least 2 years in enterprise account/relationship management - You have a track record of meeting or exceeding goals - You are customer-obsessed, possess strong communication and writing skills, and work well in a fast-growing environment - You can work independently, solve problems, and collaborate effectively - You understand value-based sales and account planning What we offer: