Culligan Water is seeking a Customer Service Representative to work on-site in Olathe, Kansas. The role involves handling orders, resolving customer issues, and providing proactive support to ensure customer satisfaction. Responsibilities include extensive problem-solving, order processing, managing customer accounts, coordinating with the service/operations team, scheduling service and delivery orders, contacting customers to schedule additional services or maintenance plans, and escalating unresolved grievances to the appropriate departments. Qualifications include a high school diploma or GED, at least two years of customer service experience, strong time and project management skills, proficiency with Microsoft Office (Word, Excel, Outlook), excellent written and verbal communication, and experience with CRM systems. Benefits include medical, dental, and vision insurance; 401K with company match; paid time off; company-paid training; and employee discounts for Culligan products.
Culligan Water is seeking a Customer Service Representative to work on-site in Olathe, Kansas. The role involves handling orders, resolving customer issues, and providing proactive support to ensure customer satisfaction. Responsibilities include extensive problem-solving, order processing, managing customer accounts, coordinating with the service/operations team, scheduling service and delivery orders, contacting customers to schedule additional services or maintenance plans, and escalating unresolved grievances to the appropriate departments. Qualifications include a high school diploma or GED, at least two years of customer service experience, strong time and project management skills, proficiency with Microsoft Office (Word, Excel, Outlook), excellent written and verbal communication, and experience with CRM systems. Benefits include medical, dental, and vision insurance; 401K with company match; paid time off; company-paid training; and employee discounts for Culligan products.
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