SAIC is seeking a Help Desk Support Technician for Tier 2 Desk-Side Support at our Buffalo, NY location. This hybrid role provides on-site and remote technical assistance for escalated issues beyond Tier 1 to the FDA, ensuring efficient operation of hardware, software, and peripheral devices. The ideal candidate will have a Public Trust clearance and will serve as the primary escalation point for advanced troubleshooting and end-user support.

Core competencies include: technical knowledge of operating systems, hardware, enterprise applications, and networking basics; troubleshooting; customer service; sense of urgency to meet SLAs; documentation; adherence to standard operating procedures; collaboration with Tier 1, peers, and escalation teams; adaptability to new technologies and changing priorities; attention to detail.

SAIC is seeking a Help Desk Support Technician for Tier 2 Desk-Side Support at our Buffalo, NY location. This hybrid role provides on-site and remote technical assistance for escalated issues beyond Tier 1 to the FDA, ensuring efficient operation of hardware, software, and peripheral devices. The ideal candidate will have a Public Trust clearance and will serve as the primary escalation point for advanced troubleshooting and end-user support.

Core competencies include: technical knowledge of operating systems, hardware, enterprise applications, and networking basics; troubleshooting; customer service; sense of urgency to meet SLAs; documentation; adherence to standard operating procedures; collaboration with Tier 1, peers, and escalation teams; adaptability to new technologies and changing priorities; attention to detail.