Tulip, the leader in AI-native frontline operations, is seeking a Customer Success Manager to partner with manufacturing customers to drive digital transformation using Tulip’s cloud-native, no-code platform. This on-site role based in Somerville, Massachusetts requires 4+ years of experience in account management, customer success (SaaS preferred), management consulting, or another client-facing role in the manufacturing and operations industry. You will manage a portfolio of customer accounts, guide customers to use Tulip to improve their operations through digitization, coordinate across internal teams, manage renewals and expansions, and communicate ROI to stakeholders. The position involves travel up to 20%; a BA/BS is required, with MBA/Masters a plus. You will collaborate with Sales, Product, Engineering, Professional Services, Support, and other teams to resolve customer needs and scale the customer success function. Tulip offers competitive benefits, equity, a flexible schedule, a dog-friendly office, and a strong commitment to diversity and equal opportunity employment.

Tulip, the leader in AI-native frontline operations, is seeking a Customer Success Manager to partner with manufacturing customers to drive digital transformation using Tulip’s cloud-native, no-code platform. This on-site role based in Somerville, Massachusetts requires 4+ years of experience in account management, customer success (SaaS preferred), management consulting, or another client-facing role in the manufacturing and operations industry. You will manage a portfolio of customer accounts, guide customers to use Tulip to improve their operations through digitization, coordinate across internal teams, manage renewals and expansions, and communicate ROI to stakeholders. The position involves travel up to 20%; a BA/BS is required, with MBA/Masters a plus. You will collaborate with Sales, Product, Engineering, Professional Services, Support, and other teams to resolve customer needs and scale the customer success function. Tulip offers competitive benefits, equity, a flexible schedule, a dog-friendly office, and a strong commitment to diversity and equal opportunity employment.