Senior Program Manager, Onboarding — Munich, Germany (on-site). The role owns both delivery and governance within Maltego's customer onboarding program. You will manage a portfolio of complex accounts from Sales handover to Customer Success handover, while governing playbooks, SOPs, and continuous improvement initiatives that enable the onboarding team to deliver quality at scale. This position combines hands-on customer engagement with program-level leadership — you run accounts and design the systems others work within. Onboarding Delivery: manage a portfolio of high-touch accounts end-to-end; design and execute onboarding plans for accounts with advanced technical or organizational requirements; ensure successful handovers and maintain high CSAT; use insights to inform program improvements. Program Management: design playbooks and SOPs for scale-touch and high-touch onboarding; lead continuous improvement initiatives; coordinate with Scaled and Digital Onboarding Managers to ensure program consistency; maintain content accuracy with Product. Cross-Functional Collaboration: build credibility with stakeholders; represent the program perspective in cross-functional meetings; surface onboarding patterns into discussions. Customer Engagement: serve as primary customer contact for assigned accounts; build relationships with senior stakeholders; facilitate discovery conversations and address concerns before escalations. Feedback & Process Improvement: synthesize feedback into actionable recommendations; drive process improvements; contribute to onboarding content and documentat

Senior Program Manager, Onboarding — Munich, Germany (on-site). The role owns both delivery and governance within Maltego's customer onboarding program. You will manage a portfolio of complex accounts from Sales handover to Customer Success handover, while governing playbooks, SOPs, and continuous improvement initiatives that enable the onboarding team to deliver quality at scale. This position combines hands-on customer engagement with program-level leadership — you run accounts and design the systems others work within. Onboarding Delivery: manage a portfolio of high-touch accounts end-to-end; design and execute onboarding plans for accounts with advanced technical or organizational requirements; ensure successful handovers and maintain high CSAT; use insights to inform program improvements. Program Management: design playbooks and SOPs for scale-touch and high-touch onboarding; lead continuous improvement initiatives; coordinate with Scaled and Digital Onboarding Managers to ensure program consistency; maintain content accuracy with Product. Cross-Functional Collaboration: build credibility with stakeholders; represent the program perspective in cross-functional meetings; surface onboarding patterns into discussions. Customer Engagement: serve as primary customer contact for assigned accounts; build relationships with senior stakeholders; facilitate discovery conversations and address concerns before escalations. Feedback & Process Improvement: synthesize feedback into actionable recommendations; drive process improvements; contribute to onboarding content and documentat