DATAMARK is seeking a Technical Help Desk Agent in El Paso, Texas. The Technical Help Desk Agent provides technical support for company websites, web applications, and customer-facing digital platforms, acting as the primary contact for customers and partners. Responsibilities include troubleshooting website access issues, login problems, account management concerns, application errors, and browser compatibility; guiding users through platform features and functionality; diagnosing and resolving incidents; documenting steps and interactions in the ticketing system; and escalating complex issues to the Application Support, Product, Engineering, or Development teams as appropriate. Monitor system outages and performance trends to identify opportunities for improvement while maintaining high customer satisfaction and meeting performance metrics. Qualifications include a high school diploma or equivalent (Associate's or Bachelor's degree preferred); 2+ years of Help Desk or Technical Support experience; experience supporting websites, SaaS platforms, web applications, or e-commerce environments. Required skills include browser troubleshooting, user account administration, password resets, Windows operating systems, Microsoft Office, and experience with ticketing and CRM systems. Excellent verbal and written communication skills are essential. Benefits include Health Care Plan (Medical, Dental & Vision), Retirement Plan, Life Insurance, Paid Time Off, Short/Long Term Disability, Training & Development, Wellness Resources. Compensation: $20.00/hr.

DATAMARK is seeking a Technical Help Desk Agent in El Paso, Texas. The Technical Help Desk Agent provides technical support for company websites, web applications, and customer-facing digital platforms, acting as the primary contact for customers and partners. Responsibilities include troubleshooting website access issues, login problems, account management concerns, application errors, and browser compatibility; guiding users through platform features and functionality; diagnosing and resolving incidents; documenting steps and interactions in the ticketing system; and escalating complex issues to the Application Support, Product, Engineering, or Development teams as appropriate. Monitor system outages and performance trends to identify opportunities for improvement while maintaining high customer satisfaction and meeting performance metrics. Qualifications include a high school diploma or equivalent (Associate's or Bachelor's degree preferred); 2+ years of Help Desk or Technical Support experience; experience supporting websites, SaaS platforms, web applications, or e-commerce environments. Required skills include browser troubleshooting, user account administration, password resets, Windows operating systems, Microsoft Office, and experience with ticketing and CRM systems. Excellent verbal and written communication skills are essential. Benefits include Health Care Plan (Medical, Dental & Vision), Retirement Plan, Life Insurance, Paid Time Off, Short/Long Term Disability, Training & Development, Wellness Resources. Compensation: $20.00/hr.