Lam's Global Products Group focuses on the design and engineering of etch and deposition products for the semiconductor industry. As a Global Product Support Engineer, you are the primary technical resource for field engineers, technicians, and product support personnel, diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. You will manage escalations, drive cross-functional resolution with teams such as SQAD, hardware, process, and KAT, and participate in new product introductions (NPI) including first-in-fab and first-in-region installations, JDP and Beta programs, and related training. You will provide on-site support as needed and travel to customer sites (approximately 50% annually). You will lead discussions with product groups, engineering, account teams, and customers, mentor junior engineers, and influence CIP prioritization and product improvements. You will develop test plans to reproduce issues, drive root-cause analyses, and oversee CIP, EPL, SAF, Beta, and FOAK activities. You will author and release technical memos, service advisories, and procedures, and participate in knowledge transfer and global knowledge-sharing forums. Based in Fremont, California, United States, this role requires travel to customer sites as needed. Lam is an equal opportunity employer committed to creating an inclusive workplace.

Lam's Global Products Group focuses on the design and engineering of etch and deposition products for the semiconductor industry. As a Global Product Support Engineer, you are the primary technical resource for field engineers, technicians, and product support personnel, diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. You will manage escalations, drive cross-functional resolution with teams such as SQAD, hardware, process, and KAT, and participate in new product introductions (NPI) including first-in-fab and first-in-region installations, JDP and Beta programs, and related training. You will provide on-site support as needed and travel to customer sites (approximately 50% annually). You will lead discussions with product groups, engineering, account teams, and customers, mentor junior engineers, and influence CIP prioritization and product improvements. You will develop test plans to reproduce issues, drive root-cause analyses, and oversee CIP, EPL, SAF, Beta, and FOAK activities. You will author and release technical memos, service advisories, and procedures, and participate in knowledge transfer and global knowledge-sharing forums. Based in Fremont, California, United States, this role requires travel to customer sites as needed. Lam is an equal opportunity employer committed to creating an inclusive workplace.