Key responsibilities include: - Deliver end-to-end service design projects from problem definition through to implementation and continuous improvement. - Apply service design methodologies to understand current and future-state service experiences. - Create service blueprints, customer journey maps, ecosystem maps, service models, and service improvement recommendations. - Design and improve services using user-centred and evidence-based approaches; support service transformation initiatives within complex organisations. - Translate user, business, operational, and technical requirements into practical service design solutions; develop and test service concepts, prototypes, and future-state experiences. - Plan and conduct qualitative and quantitative user research activities; conduct interviews, field research, workshops, and surveys; design and facilitate usability testing. - Analyse and synthesise research findings into actionable insights; produce research reports and presentations; develop personas, user stories, and customer journeys. - Create service blueprints, journey maps, personas, storybo

Key responsibilities include: - Deliver end-to-end service design projects from problem definition through to implementation and continuous improvement. - Apply service design methodologies to understand current and future-state service experiences. - Create service blueprints, customer journey maps, ecosystem maps, service models, and service improvement recommendations. - Design and improve services using user-centred and evidence-based approaches; support service transformation initiatives within complex organisations. - Translate user, business, operational, and technical requirements into practical service design solutions; develop and test service concepts, prototypes, and future-state experiences. - Plan and conduct qualitative and quantitative user research activities; conduct interviews, field research, workshops, and surveys; design and facilitate usability testing. - Analyse and synthesise research findings into actionable insights; produce research reports and presentations; develop personas, user stories, and customer journeys. - Create service blueprints, journey maps, personas, storybo