Entarian is seeking a Help Desk Specialist to support NOAA's National Marine Fisheries Service (NMFS) Headquarters Service Desk in Silver Spring, Maryland. The NMFS Service Desk serves as the first point of contact for IT and program support for NMFS programs and staff at the headquarters, and provides remote desktop support to over 300 seafood inspection staff and law enforcement agents nationwide. Responsibilities include workstation security patching; creating routine and ad hoc security artifacts; producing activity and metrics reports; providing Tier II escalation support; acting as a point of escalation for complex incidents and requests; leading software testing and approval activities; supporting Mac workstations; triaging issues for custom applications; mobile device support; providing meeting support; supporting NMFS projects during implementation and testing of changes or enhancements to the NMFS LAN and applications; leading small projects; administering Google Voice/Mail; performing limited Active Directory account management; developing, instituting, and maintaining SOPs in incident management, service requests, and application support; participating in NMFS change control board meetings and assessing user impact for proposed system changes. The hourly rate is approximately $25-$28 per hour. This is an on-site position at NOAA's Silver Spring, MD location. Qualifications include a BS in Information Technology or related discipline (or equivalent), 2+ years of Tier II IT support experience, strong attention to detail and organization, ability to work independen

Entarian is seeking a Help Desk Specialist to support NOAA's National Marine Fisheries Service (NMFS) Headquarters Service Desk in Silver Spring, Maryland. The NMFS Service Desk serves as the first point of contact for IT and program support for NMFS programs and staff at the headquarters, and provides remote desktop support to over 300 seafood inspection staff and law enforcement agents nationwide. Responsibilities include workstation security patching; creating routine and ad hoc security artifacts; producing activity and metrics reports; providing Tier II escalation support; acting as a point of escalation for complex incidents and requests; leading software testing and approval activities; supporting Mac workstations; triaging issues for custom applications; mobile device support; providing meeting support; supporting NMFS projects during implementation and testing of changes or enhancements to the NMFS LAN and applications; leading small projects; administering Google Voice/Mail; performing limited Active Directory account management; developing, instituting, and maintaining SOPs in incident management, service requests, and application support; participating in NMFS change control board meetings and assessing user impact for proposed system changes. The hourly rate is approximately $25-$28 per hour. This is an on-site position at NOAA's Silver Spring, MD location. Qualifications include a BS in Information Technology or related discipline (or equivalent), 2+ years of Tier II IT support experience, strong attention to detail and organization, ability to work independen