UnitedHealthcare is seeking a Business Analyst to focus on the Medicare Advantage Group Retiree experience. This role translates voice of the customer (VOC) insights into clear, actionable communications for key partners, senior leaders, and the broader organization, using data visualization and performance measurement to drive organizational change. The ideal candidate is passionate about consumer experience, familiar with the Net Promoter System, and skilled at storytelling and cross-functional collaboration. You will enjoy the flexibility to work remotely from anywhere in the U.S., with a requirement to work in the office a minimum of four days per week for hires in the Minneapolis or Washington, D.C. area. Responsibilities include translating complex concepts into actionable insights, synthesizing VOC findings, preparing executive-level presentations, partnering with the Consumer Experience Insights team, and establishing standardized processes to deliver high-quality VOC and loyalty insights. Qualifications include 2+ years as a business analyst or in performance measurement, 2+ years in healthcare, 2+ years of Group Retiree experience, proficiency with Microsoft Office (Excel, PowerPoint), and the ability to build strong relationships in a matrixed environment. Preferred qualifications include experience with Voice of the Customer, Experience Design, Qualtrics, journey mapping, and working with virtual teams and senior leadership. All remote employees must adhere to UnitedHealth Group’s Telecommuter Policy. Salary ranges from $72,800 to $130,000 annually, based on ful

UnitedHealthcare is seeking a Business Analyst to focus on the Medicare Advantage Group Retiree experience. This role translates voice of the customer (VOC) insights into clear, actionable communications for key partners, senior leaders, and the broader organization, using data visualization and performance measurement to drive organizational change. The ideal candidate is passionate about consumer experience, familiar with the Net Promoter System, and skilled at storytelling and cross-functional collaboration. You will enjoy the flexibility to work remotely from anywhere in the U.S., with a requirement to work in the office a minimum of four days per week for hires in the Minneapolis or Washington, D.C. area. Responsibilities include translating complex concepts into actionable insights, synthesizing VOC findings, preparing executive-level presentations, partnering with the Consumer Experience Insights team, and establishing standardized processes to deliver high-quality VOC and loyalty insights. Qualifications include 2+ years as a business analyst or in performance measurement, 2+ years in healthcare, 2+ years of Group Retiree experience, proficiency with Microsoft Office (Excel, PowerPoint), and the ability to build strong relationships in a matrixed environment. Preferred qualifications include experience with Voice of the Customer, Experience Design, Qualtrics, journey mapping, and working with virtual teams and senior leadership. All remote employees must adhere to UnitedHealth Group’s Telecommuter Policy. Salary ranges from $72,800 to $130,000 annually, based on ful