Senior Lead Site Reliability Engineer at JPMorgan Chase & Co. within the Corporate and Investment Bank, Payments Technology team, will partner with stakeholders to define non-functional requirements and availability targets for services across your applications and product lines. You will ensure these requirements are reflected in design and testing, measure customer experience with service level indicators, and define and implement service level objectives in production. Responsibilities include delivering high‑quality designs and roadmaps alongside the engineering team, mentoring technologists, and championing a culture of site reliability and observability. You will collaborate to create and implement observability and reliability designs for complex systems that are robust, scalable, and free from unnecessary toil. You will leverage enterprise AI capabilities to accelerate reliability design and operational decision making, including incident analysis and requirements traceability, while handling data according to sensitivity and security requirements. You will drive evolution and debugging of critical components by understanding interdependencies and limitations, provide ongoing guidance and tools to support growth, contribute to JPMorgan Chase’s site reliability community through internal forums and communities of practice, and lead the reuse of AI‑assisted reliability workflows across SDLC/toolchains to ensure traceability, resiliency, and security controls.

Senior Lead Site Reliability Engineer at JPMorgan Chase & Co. within the Corporate and Investment Bank, Payments Technology team, will partner with stakeholders to define non-functional requirements and availability targets for services across your applications and product lines. You will ensure these requirements are reflected in design and testing, measure customer experience with service level indicators, and define and implement service level objectives in production. Responsibilities include delivering high‑quality designs and roadmaps alongside the engineering team, mentoring technologists, and championing a culture of site reliability and observability. You will collaborate to create and implement observability and reliability designs for complex systems that are robust, scalable, and free from unnecessary toil. You will leverage enterprise AI capabilities to accelerate reliability design and operational decision making, including incident analysis and requirements traceability, while handling data according to sensitivity and security requirements. You will drive evolution and debugging of critical components by understanding interdependencies and limitations, provide ongoing guidance and tools to support growth, contribute to JPMorgan Chase’s site reliability community through internal forums and communities of practice, and lead the reuse of AI‑assisted reliability workflows across SDLC/toolchains to ensure traceability, resiliency, and security controls.