Customer Support Representative II is an on-site role located in Irvine, California, or Plymouth, Minnesota, United States. You will respond to customer purchase orders and basic non-technical inquiries, problem-solve, and provide timely, accurate information to customers and internal teams. Most inquiries will be handled using the Lantronix ERP system. This role requires staying organized through the sales process to ensure customers receive the best possible experience. Success depends on adaptability, a commitment to best practices, and supporting the company's growth through revenue-related activities.

Responsibilities

Qualifications:

Answer customer inquiries promptly and professionally.
Respond to customers via chat, phone, and email.
Coordinate with Sales to ensure a positive customer experience.
Close out quotes and opportunities based on incoming purchase orders.
Manage the customer service mailbox and inquiries.
Assist with backlog and shipments reports to ensure accurate forecast data is captured.
Handle PO acceptance and enter orders into the ERP system; respond to order-related questions.
Provide solutions to customer service issues as they arise.
Maintain a high level of accuracy and attention to detail.
Maintain close communication with customers regarding shipping and tracking.
Work with the Lantronix scheduling department on pull-ins and push-outs.
Collaborate with Sales and Customer Support to ensure a closed-loop process.
1-2 years of experience in customer service or business (intern experience accepted).
Easily adaptable t

About the role

Customer Support Representative II is an on-site role located in Irvine, California, or Plymouth, Minnesota, United States. You will respond to customer purchase orders and basic non-technical inquiries, problem-solve, and provide timely, accurate information to customers and internal teams. Most inquiries will be handled using the Lantronix ERP system. This role requires staying organized through the sales process to ensure customers receive the best possible experience. Success depends on adaptability, a commitment to best practices, and supporting the company's growth through revenue-related activities.

Responsibilities

Qualifications:

Answer customer inquiries promptly and professionally.
Respond to customers via chat, phone, and email.
Coordinate with Sales to ensure a positive customer experience.
Close out quotes and opportunities based on incoming purchase orders.
Manage the customer service mailbox and inquiries.
Assist with backlog and shipments reports to ensure accurate forecast data is captured.
Handle PO acceptance and enter orders into the ERP system; respond to order-related questions.
Provide solutions to customer service issues as they arise.
Maintain a high level of accuracy and attention to detail.
Maintain close communication with customers regarding shipping and tracking.
Work with the Lantronix scheduling department on pull-ins and push-outs.
Collaborate with Sales and Customer Support to ensure a closed-loop process.
1-2 years of experience in customer service or business (intern experience accepted).
Easily adaptable t

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