Join The San Antonio Express News & MySa.com to deliver impactful media campaigns for our customers, leveraging our rich history, broad audience reach, and best-in-class advertising solutions. We are driven by a commitment to inform, inspire, and provoke—boldly and authentically—with a culture that encourages relentless, fearless, and original storytelling to shape our community. We foster continuous learning, innovation, and integrity, empowering our team to grow professionally and contributing to the legacy of excellence of a leading media organization. Role Overview: Hearst Newspapers is seeking a dynamic Customer Success Strategist to support our digital advertising teams. You will build and maintain strong client relationships, ensure client satisfaction, and drive retention and revenue growth. This role involves managing digital media campaigns, providing in-depth performance analysis, and offering strategic recommendations to improve client outcomes. You will collaborate with sales and internal teams to meet and exceed client expectations, ensuring customers realize maximum value from our digital marketing solutions. What you will do: - Customer Experience: Act as the primary point of contact for customers throughout the lifecycle, from onboarding to ongoing relationship management. - Data Analytics: Analyze KPIs and campaign data to identify strengths, weaknesses, and optimization opportunities. - Pipeline Management: Develop and nurture long-term client relationships, focusing on retention and revenue growth. - Product Expertise: Become an expert on our digital and

Join The San Antonio Express News & MySa.com to deliver impactful media campaigns for our customers, leveraging our rich history, broad audience reach, and best-in-class advertising solutions. We are driven by a commitment to inform, inspire, and provoke—boldly and authentically—with a culture that encourages relentless, fearless, and original storytelling to shape our community. We foster continuous learning, innovation, and integrity, empowering our team to grow professionally and contributing to the legacy of excellence of a leading media organization. Role Overview: Hearst Newspapers is seeking a dynamic Customer Success Strategist to support our digital advertising teams. You will build and maintain strong client relationships, ensure client satisfaction, and drive retention and revenue growth. This role involves managing digital media campaigns, providing in-depth performance analysis, and offering strategic recommendations to improve client outcomes. You will collaborate with sales and internal teams to meet and exceed client expectations, ensuring customers realize maximum value from our digital marketing solutions. What you will do: - Customer Experience: Act as the primary point of contact for customers throughout the lifecycle, from onboarding to ongoing relationship management. - Data Analytics: Analyze KPIs and campaign data to identify strengths, weaknesses, and optimization opportunities. - Pipeline Management: Develop and nurture long-term client relationships, focusing on retention and revenue growth. - Product Expertise: Become an expert on our digital and