Arvig is seeking a Hybrid Help Desk Technician I to join a leading broadband and telecommunications provider. The position offers a wage of $20.53 - $22.71 per hour. In this role, you will provide friendly and professional technical support to customers through phone calls, emails, and chats; troubleshoot issues; learn to use industry-standard tools; and collaborate with a team to resolve problems. You will gain hands-on experience, contribute to process improvements, and help customers while expanding your IT knowledge. Requirements include a high school diploma or GED; at least one year of customer service experience or experience in a troubleshooting environment; familiarity with consumer devices such as Wi‑Fi routers and modems; knowledge of computer hardware and basic networking; proficiency with Microsoft Windows and macOS; comfort using troubleshooting tools and issue-tracking systems; and a strong customer service mindset with the ability to explain technical concepts clearly. Preferred qualifications include an AAS degree in computer, IT, networking, or related fields and experience in technical phone support. Schedule is 12:30 PM to 9:00 PM, with every-other-weekend shifts. Location is Town of Berlin, New York, United States, with a hybrid work arrangement and potential remote options. Benefits include competitive pay with opportunities for increases, comprehensive health/dental/vision/life insurance, a 401(k) plan with ESOP, paid time off and holidays, educational reimbursement, and employee discounts. Arvig is an equal opportunity employer; H-1B sponsorship is u

Arvig is seeking a Hybrid Help Desk Technician I to join a leading broadband and telecommunications provider. The position offers a wage of $20.53 - $22.71 per hour. In this role, you will provide friendly and professional technical support to customers through phone calls, emails, and chats; troubleshoot issues; learn to use industry-standard tools; and collaborate with a team to resolve problems. You will gain hands-on experience, contribute to process improvements, and help customers while expanding your IT knowledge. Requirements include a high school diploma or GED; at least one year of customer service experience or experience in a troubleshooting environment; familiarity with consumer devices such as Wi‑Fi routers and modems; knowledge of computer hardware and basic networking; proficiency with Microsoft Windows and macOS; comfort using troubleshooting tools and issue-tracking systems; and a strong customer service mindset with the ability to explain technical concepts clearly. Preferred qualifications include an AAS degree in computer, IT, networking, or related fields and experience in technical phone support. Schedule is 12:30 PM to 9:00 PM, with every-other-weekend shifts. Location is Town of Berlin, New York, United States, with a hybrid work arrangement and potential remote options. Benefits include competitive pay with opportunities for increases, comprehensive health/dental/vision/life insurance, a 401(k) plan with ESOP, paid time off and holidays, educational reimbursement, and employee discounts. Arvig is an equal opportunity employer; H-1B sponsorship is u