Senior Staff Product Manager, AI Platform [API STRUCTURED FIELDS — trusted vendor metadata; use for city/country/work_format/active] countries: United States cities: Santa Clara locations: Santa Clara, California, United States work_arrangement: Hybrid

[JOB LISTING] Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description About the team The AI Platform team owns the foundational inference layer that every AI experience on the Now Platform depends on. How models are served, routed, and optimized across regions and deployment environments, including data centers, hyperscalers, and regulated segments. The team sets ServiceNow's multi-model strategy and unit economics, and drives the AI model strategy and transitions that underpin the platform's cost, performance, and flexibility at enterprise scale. This is not a zero-to-one product role, it's a scale role: enabling enterprise-wide AI deployment and customer success across every ServiceNow AI implementation, on a team that is actively growing to meet increased demand. About the role This is a rare seat for an agentic AI product leader: full end-to-end ownership of the inference layer that powers AI across an enterprise platform used by thousands of customers, not a single feature or model, but the infrastructure, economics, and vendor strategy behind all of them. You'll operate at the intersection of

Senior Staff Product Manager, AI Platform [API STRUCTURED FIELDS — trusted vendor metadata; use for city/country/work_format/active] countries: United States cities: Santa Clara locations: Santa Clara, California, United States work_arrangement: Hybrid

[JOB LISTING] Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Job Description About the team The AI Platform team owns the foundational inference layer that every AI experience on the Now Platform depends on. How models are served, routed, and optimized across regions and deployment environments, including data centers, hyperscalers, and regulated segments. The team sets ServiceNow's multi-model strategy and unit economics, and drives the AI model strategy and transitions that underpin the platform's cost, performance, and flexibility at enterprise scale. This is not a zero-to-one product role, it's a scale role: enabling enterprise-wide AI deployment and customer success across every ServiceNow AI implementation, on a team that is actively growing to meet increased demand. About the role This is a rare seat for an agentic AI product leader: full end-to-end ownership of the inference layer that powers AI across an enterprise platform used by thousands of customers, not a single feature or model, but the infrastructure, economics, and vendor strategy behind all of them. You'll operate at the intersection of