Technical Account Manager

Rithum

RemotePosted July 29, 2026

About the role

Overview: Technical Account Manager (TAM) to provide strategic technical guidance and execution support to enterprise and strategic clients on the Rithum platform. You will serve as the technical counterpart to the Client Success Manager, partnering to align technical solutions with business objectives, ensure seamless channel implementation, and drive long-term value through platform optimization and scalable technical strategies. This role requires strong project management, deep product knowledge, and the ability to build trust with client and internal stakeholders.

Technical Account Manager

Rithum

RemotePosted July 29, 2026

About the role

Overview: Technical Account Manager (TAM) to provide strategic technical guidance and execution support to enterprise and strategic clients on the Rithum platform. You will serve as the technical counterpart to the Client Success Manager, partnering to align technical solutions with business objectives, ensure seamless channel implementation, and drive long-term value through platform optimization and scalable technical strategies. This role requires strong project management, deep product knowledge, and the ability to build trust with client and internal stakeholders.

Responsibilities

Serve as a consistent weekly touchpoint for clients, managing day-to-day BAU activities with ownership and cross-functional collaboration.
Develop and oversee channel implementation strategies aligned with channel requirements and Rithum's capabilities.
Drive tactical execution across the platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to improve visibility and revenue.
Conduct technical reviews, identify optimization opportunities, and provide forward-looking recommendations aligned with client goals.
Act as a trusted technical advisor, helping clients realize value from Rithum solutions.
Own resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams.
Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution.
Support technical roadmap planning, feature

Responsibilities

Serve as a consistent weekly touchpoint for clients, managing day-to-day BAU activities with ownership and cross-functional collaboration.
Develop and oversee channel implementation strategies aligned with channel requirements and Rithum's capabilities.
Drive tactical execution across the platform, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization to improve visibility and revenue.
Conduct technical reviews, identify optimization opportunities, and provide forward-looking recommendations aligned with client goals.
Act as a trusted technical advisor, helping clients realize value from Rithum solutions.
Own resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Engineering teams.
Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution.
Support technical roadmap planning, feature

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