Role Summary: We’re looking for a Senior Customer Success Representative to own post-sales relationships with developers and product teams using Runware’s AI inference platform. This role sits at the intersection of technical understanding, customer support, and commercial awareness. Your goal is to ensure customers onboard smoothly, scale successfully, and remain long-term partners. You’ll work closely with customers, product, and engineering, acting as a clear and reliable point of contact in both day-to-day usage and more complex situations.

What You’ll Do: - Own a portfolio of customers after onboarding and act as their main point of contact - Guide customers through technical adoption, usage patterns, and scaling - Help customers understand and adopt new models, features, and releases - Maintain clear communication across Slack, email, and calls with technical and non-technical stakeholders - Monitor usage, performance, and health signals - Help troubleshoot issues, coordinate with engineering, and manage incidents calmly and clearly - Ensure issues are c

Role Summary: We’re looking for a Senior Customer Success Representative to own post-sales relationships with developers and product teams using Runware’s AI inference platform. This role sits at the intersection of technical understanding, customer support, and commercial awareness. Your goal is to ensure customers onboard smoothly, scale successfully, and remain long-term partners. You’ll work closely with customers, product, and engineering, acting as a clear and reliable point of contact in both day-to-day usage and more complex situations.

What You’ll Do: - Own a portfolio of customers after onboarding and act as their main point of contact - Guide customers through technical adoption, usage patterns, and scaling - Help customers understand and adopt new models, features, and releases - Maintain clear communication across Slack, email, and calls with technical and non-technical stakeholders - Monitor usage, performance, and health signals - Help troubleshoot issues, coordinate with engineering, and manage incidents calmly and clearly - Ensure issues are c