Rocket Money is seeking a Customer Support Team Lead to drive team performance and member satisfaction within Operations. You will coach and develop a team of five or more Operations Associates, lead process-improvement initiatives, and foster a culture where colleagues feel supported, valued, and motivated. Responsibilities include growing team capabilities, developing deep product knowledge, and stepping in to handle customer interactions during high-volume periods. You will oversee incoming support across chat and email, coordinate cross-functional escalations, and champion changes that enhance the customer experience. You will provide honest, actionable feedback in regular 1:1s and bring frontline customer insights to the right teams to influence product evolution. You will regularly review Looker dashboards to track team performance against department goals. Preferred qualifications include 3+ years in customer service or related field, leadership experience with five or more direct reports, familiarity with Looker or similar data tools; Intercom experience is a plus. We offer Health, Dental & Vision Plans, Life Insurance, Long/Short Term Disability, Competitive Pay, 401k Matching, Team Member Stock Purchasing Program (TMSPP), Learning & Development Opportunities, Tuition Reimbursement, Unlimited PTO, Daily Lunch, Snacks & Coffee (in-office only), Commuter Benefits (in-office only). Salary range of $60,000 - $75,000 + bonus + benefits, based on job-related knowledge, skills, and experience. Schedule: Tuesday - Saturday (9am - 5pm in either Pacific or Mountain Time Zone

Rocket Money is seeking a Customer Support Team Lead to drive team performance and member satisfaction within Operations. You will coach and develop a team of five or more Operations Associates, lead process-improvement initiatives, and foster a culture where colleagues feel supported, valued, and motivated. Responsibilities include growing team capabilities, developing deep product knowledge, and stepping in to handle customer interactions during high-volume periods. You will oversee incoming support across chat and email, coordinate cross-functional escalations, and champion changes that enhance the customer experience. You will provide honest, actionable feedback in regular 1:1s and bring frontline customer insights to the right teams to influence product evolution. You will regularly review Looker dashboards to track team performance against department goals. Preferred qualifications include 3+ years in customer service or related field, leadership experience with five or more direct reports, familiarity with Looker or similar data tools; Intercom experience is a plus. We offer Health, Dental & Vision Plans, Life Insurance, Long/Short Term Disability, Competitive Pay, 401k Matching, Team Member Stock Purchasing Program (TMSPP), Learning & Development Opportunities, Tuition Reimbursement, Unlimited PTO, Daily Lunch, Snacks & Coffee (in-office only), Commuter Benefits (in-office only). Salary range of $60,000 - $75,000 + bonus + benefits, based on job-related knowledge, skills, and experience. Schedule: Tuesday - Saturday (9am - 5pm in either Pacific or Mountain Time Zone