What You'll Do: - Client Engagement & Discovery: Serve as the primary product point of contact and trusted advisor for a portfolio of health system clients, including stakeholders across clinical informatics, IT, and operations. Lead structured discovery—interviews, workflow mapping, shadowing, and document analysis—to surface automation opportunities and unmet clinical or administrative needs. Define how our AI platform can address their pain points. - Solution Design & Scoping: Review the pre-sales Statement of Work to confirm scope, feasibility, and design alignment. Translate real-world workflows—scheduling, patient outreach, referral management, prior authorizations, billing follow-up—into structured product and configuration requirements in collaboration with Forward Deployed Engineers (FDEs), Applied ML, and Solution Engineers. Own the quality and completeness of design and specification documents that serve as the handoff to engineering. Define business success metrics and enforce scope disci

What You'll Do: - Client Engagement & Discovery: Serve as the primary product point of contact and trusted advisor for a portfolio of health system clients, including stakeholders across clinical informatics, IT, and operations. Lead structured discovery—interviews, workflow mapping, shadowing, and document analysis—to surface automation opportunities and unmet clinical or administrative needs. Define how our AI platform can address their pain points. - Solution Design & Scoping: Review the pre-sales Statement of Work to confirm scope, feasibility, and design alignment. Translate real-world workflows—scheduling, patient outreach, referral management, prior authorizations, billing follow-up—into structured product and configuration requirements in collaboration with Forward Deployed Engineers (FDEs), Applied ML, and Solution Engineers. Own the quality and completeness of design and specification documents that serve as the handoff to engineering. Define business success metrics and enforce scope disci