Key responsibilities: - Hold P&L accountability for the delivery function; manage gross margin, delivery costs, and utilization. - Lead and develop the Consulting Manager team; conduct reviews and build a bench of delivery leaders. - Own the Managed Service operating model; ensure three-tier delivery architecture (India L1, Bulgaria L2/L3, UK Service Management) operates at design, meets SLA, and is commercially self-sustaining. - Drive Resource Management; balance demand/supply, oversee allocations, hire/onboard and invest in certification. - Maintain executive client relationships; be the senior escalation point and conduct strategic QBRs. - Partner with BU Lead and Sales on commercial pursuits; provide delivery credibility, validate SOWs, shape models for complex deals. - Govern the ServiceNow delivery methodology; ensure alignment with

Key responsibilities: - Hold P&L accountability for the delivery function; manage gross margin, delivery costs, and utilization. - Lead and develop the Consulting Manager team; conduct reviews and build a bench of delivery leaders. - Own the Managed Service operating model; ensure three-tier delivery architecture (India L1, Bulgaria L2/L3, UK Service Management) operates at design, meets SLA, and is commercially self-sustaining. - Drive Resource Management; balance demand/supply, oversee allocations, hire/onboard and invest in certification. - Maintain executive client relationships; be the senior escalation point and conduct strategic QBRs. - Partner with BU Lead and Sales on commercial pursuits; provide delivery credibility, validate SOWs, shape models for complex deals. - Govern the ServiceNow delivery methodology; ensure alignment with