Delivery Manager

Inetum

On-sitePosted July 28, 2026

About the role

Delivery Manager – On-site in Sofia, Bulgaria

Inetum is seeking a Delivery Manager responsible for the quality, commercial performance, and operational efficiency of ServiceNow delivery across the business unit. The role oversees project-based implementations, Managed Services, Customer Outcomes delivery, and Staff Augmentation, serving as the single point of accountability for delivery margin, client satisfaction, and delivery capability maturity. The Delivery Manager leads the Consulting Manager community—PMO, Architecture, BA/BPC, Solution Engineering, and ITOM—and translates the BU's strategic objectives into an operational delivery model capable of scaling to meet revenue and growth targets for Growing Markets across DACH and UK&I.

Delivery Manager

Inetum

On-sitePosted July 28, 2026

About the role

Delivery Manager – On-site in Sofia, Bulgaria

Inetum is seeking a Delivery Manager responsible for the quality, commercial performance, and operational efficiency of ServiceNow delivery across the business unit. The role oversees project-based implementations, Managed Services, Customer Outcomes delivery, and Staff Augmentation, serving as the single point of accountability for delivery margin, client satisfaction, and delivery capability maturity. The Delivery Manager leads the Consulting Manager community—PMO, Architecture, BA/BPC, Solution Engineering, and ITOM—and translates the BU's strategic objectives into an operational delivery model capable of scaling to meet revenue and growth targets for Growing Markets across DACH and UK&I.

Key responsibilities: - Hold P&L accountability for the delivery function; manage gross margin, delivery costs, and utilization. - Lead and develop the Consulting Manager team; conduct reviews and build a bench of delivery leaders. - Own the Managed Service operating model; ensure three-tier delivery architecture (India L1, Bulgaria L2/L3, UK Service Management) operates at design, meets SLA, and is commercially self-sustaining. - Drive Resource Management; balance demand/supply, oversee allocations, hire/onboard and invest in certification. - Maintain executive client relationships; be the senior escalation point and conduct strategic QBRs. - Partner with BU Lead and Sales on commercial pursuits; provide delivery credibility, validate SOWs, shape models for complex deals. - Govern the ServiceNow delivery methodology; ensure alignment with

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Key responsibilities: - Hold P&L accountability for the delivery function; manage gross margin, delivery costs, and utilization. - Lead and develop the Consulting Manager team; conduct reviews and build a bench of delivery leaders. - Own the Managed Service operating model; ensure three-tier delivery architecture (India L1, Bulgaria L2/L3, UK Service Management) operates at design, meets SLA, and is commercially self-sustaining. - Drive Resource Management; balance demand/supply, oversee allocations, hire/onboard and invest in certification. - Maintain executive client relationships; be the senior escalation point and conduct strategic QBRs. - Partner with BU Lead and Sales on commercial pursuits; provide delivery credibility, validate SOWs, shape models for complex deals. - Govern the ServiceNow delivery methodology; ensure alignment with