Key responsibilities: - Onboard enterprise accounts and ensure adoption and ongoing engagement throughout the lifecycle - Develop an engagement and communications strategy that sustains high customer satisfaction - Serve as the Smartsheet expert, helping customers create impact and increase collaboration - Conduct periodic customer success reviews to confirm satisfaction, resolve issues with Technical Support, and expand Smartsheet usage - Implement and share best practices to maximize customer value - Analyze usage patterns to provide guidance and improve adoption and satisfaction - Act as the primary interface to manage and resolve critical situations - Collaborate with Sales, Training, and Professional Services to identify opportunities to expand usage - Provide customer insights to Product Management, Marketing, and Sales on opportunities for improvement - Exceed performance targets, including retention and growth - Perform other duties as a

Key responsibilities: - Onboard enterprise accounts and ensure adoption and ongoing engagement throughout the lifecycle - Develop an engagement and communications strategy that sustains high customer satisfaction - Serve as the Smartsheet expert, helping customers create impact and increase collaboration - Conduct periodic customer success reviews to confirm satisfaction, resolve issues with Technical Support, and expand Smartsheet usage - Implement and share best practices to maximize customer value - Analyze usage patterns to provide guidance and improve adoption and satisfaction - Act as the primary interface to manage and resolve critical situations - Collaborate with Sales, Training, and Professional Services to identify opportunities to expand usage - Provide customer insights to Product Management, Marketing, and Sales on opportunities for improvement - Exceed performance targets, including retention and growth - Perform other duties as a